IT Support Specialist

4 days ago


Indianapolis, Indiana, United States RRS Full time
Job Title: IT HelpDesk Specialist

At RRS, we are seeking a highly skilled and motivated IT HelpDesk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to end-users experiencing hardware, software, or network issues.

Key Responsibilities:
  • Respond to user inquiries and support requests via phone, email, or in-person.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Provide step-by-step guidance to users for problem resolution.
  • Log and track support requests using the IT service management (ITSM) system.
  • Document solutions and procedures in the knowledge base for future reference.
  • Escalate unresolved issues to higher-level IT support or relevant departments.
Requirements:
  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • 1-3 years of experience in an IT support or help desk role.
  • Proficiency with operating systems (Windows, macOS, Linux) and common software applications.
  • Knowledge of network configurations and troubleshooting.
  • Familiarity with ticketing systems and ITSM tools.
What We Offer:
  • A competitive salary range of $49,000 - $60,000 per year plus bonus.
  • A comprehensive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement.
  • A dynamic and inclusive work environment that values diversity and promotes long-term sustainability.

RRS is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. We respect all backgrounds, differences, and perspectives, and we strive to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work.


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