IT Support Specialist

7 days ago

Indianapolis, Indiana, United States JD Finish Line Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at JD Finish Line. As a key member of our IT department, you will be responsible for providing technical support to our stores and corporate employees, ensuring the smooth operation of our technology systems.

Key Responsibilities
  • Resolve day-to-day IT issues reported to the Tech Desk and meet KPIs.
  • Remote into stores and user computers for advanced investigations and troubleshooting.
  • Provide assistance by phone, email, or self-service portal ticketing system.
  • Document interactions with users, including capturing details and steps performed to resolve issues within the ticketing system.
  • Resolve login issues and perform password resets.
  • Navigate through command lines and run batch files on Windows.
  • Run and understand SQL statements on POS databases.
  • Update the internal knowledge base with issue resolution details.
  • Configure and troubleshoot POS peripheral devices, as well as local and network printers.
  • Assist Project Managers with store hardware deployment and software upgrade tasks.
  • Support, monitor, and maintain store technology beacon hardware, Shoe Eye View, and RFIDs to ensure devices are working and reporting accurately.
  • Monitor stores Direct To Consumer configurations for order fulfillment.
  • Assist Client and Collaboration team with research needed to resolve complex issues.
  • Provide directions to store personnel on closing tasks regarding final polling, transfers, and assist on-site technicians with proper dismantling and shipping instructions.
  • Provide directions to on-site technicians for IT installations and test outs, including POS, routers, Shoe Eye Views, RFIDs, mobile devices, phones, and building databases, updating software to current versions, and checking configurations.
  • Provide user training instructions for new Information Technology initiatives.
  • Maintain a library of Store Systems Helpers for reference and SOX compliance.
Requirements
  • An Associate's Degree (A.S.) in a related field and 2-3 years of help desk experience, or an equivalent combination of education and experience.
  • Prior experience in the retail industry is preferred.
  • Basic knowledge of DOS, Windows 7/10, Microsoft Office, SQL Database Servers, LAN and WAN networks is required.
  • Intermediate knowledge of Google GSuite Administration, Google GSuite Applications, Mobile Device Management, Chrome Products, cloud-based email, and collaborative technologies is required.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment for this position is a moderately noisy office setting.

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