Premium Ticketing Operations Manager

7 days ago

Denver, Colorado, United States Oak View Group Full time
About the Role

We are seeking a highly skilled and experienced Archtics Manager to join our team at Oak View Group. As a key member of our ticketing operations team, you will be responsible for managing the tickets for our premium areas, including suites, club seats, and loge boxes.

Key Responsibilities
  • Work closely with the Director of Ticketing to build all events in the Archtics database, ensuring accurate and timely data entry.
  • Collaborate with the Premium Sales & Services Team to manage seasonal renewals, member presales, and account management for premium ticket members.
  • Maintain knowledge and coordinate enhancements of all 3rd party integrations that affect the Archtics database, including IOMedia, 601A, mobile app, Entry, parking solutions, and more.
  • Work with Ticketmaster to ensure all individual event purchaser data is loaded into the Archtics database, ensuring seamless integration.
  • Coordinate with ticket operations groups and Ticketmaster for annual database cleanups and upgrades, ensuring optimal system performance.
  • Manage process for premium tickets, including importing seats, invoicing suite holders, and building pricing for premium members.
  • Support box office operations, troubleshoot ticket issues, and provide excellent customer service to clients and guests.
  • Build process and tickets for guest passes for suite members, ensuring a seamless experience.
  • Report on individual event-by-event revenue for financial reconciliation, providing accurate and timely data.
  • Develop and maintain a QA process for all event builds within the Archtics database and Ticketmaster host system, ensuring high-quality data.
  • Develop process for ROFR and presale opportunities for approved groups and premium spaces, ensuring optimal revenue growth.
  • Educate the ticketing team, partners, and executive Co-op staff on the role of Archtics and 3rd party integrations in ticketing operations.
  • Provide excellent customer service, responding promptly to requests and resolving guest concerns and seat discrepancies.
  • Develop and maintain excellent client relationships, meeting and exceeding client service level agreements.
  • Submit events to Ticketmaster for programming as needed, managing inventory requirements, special offers, and programs on behalf of the venue and promoter.
  • Ensure the venue is maximizing its use of Ticketmaster Products and Services, driving revenue growth and operational efficiency.
  • Use troubleshooting techniques and tools to identify the root cause of issues, including research of client/customer complaints about service levels.
Requirements
  • Bachelor's degree in business, sports management, marketing, or a related field.
  • 3-5 years of experience with the Ticketmaster suite of products, including Host, Archtics, TM1, Mobile Technology, or similar systems.
  • Experience with ROFR programs and large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable.
  • Ability to work independently, train, manage, and motivate others.
  • Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
  • Ability to accommodate a flexible schedule, including evenings, weekends, and holidays, and work in a fast-paced, dynamic environment.
  • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
  • Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

  • Premium Ticketing Operations Manager

    2 weeks ago

    Denver, Colorado, United States Oak View Group Full time

    Position Overview:The Premium Ticketing Operations Manager will oversee ticket management for exclusive seating areas. This role requires expertise in Archtics, TM1, and Account Management. The manager will collaborate closely with the Director of Ticketing and the Premium Sales and Service team, as well as various departments within the organization. This...

  • Premium Ticketing Operations Manager

    2 weeks ago

    Denver, Colorado, United States AEG Full time

    To be considered for this position, please ensure that you complete the application process on the subsequent screen after clicking "Apply Now" above. Overview The Premium Ticketing Operations Manager will oversee ticket management for our exclusive areas. This role will focus on systems such as Archtics, TM1, and Account Management. The manager will...

  • Manager, Premium Sales

    3 months ago

    Denver, Colorado, United States teamworkonline Full time

    Job Title: Manager of Premium SalesDepartment: Business DevelopmentBusiness Unit: Ticket SalesLocation: Denver, ColoradoReports To: Sr. Director of Premium SalesEmployment Type: Full Time- Salaried- ExemptSupervisor Position: Yes________________________________________________________________________________________________________________________Kroenke...

  • **Manager, Premium Services**

    3 days ago

    Denver, Colorado, United States AEG Full time

    About the Role:We are seeking a highly motivated and experienced individual to join our team as a **Premium Service Manager**. As a key member of our Membership Services leadership team, you will be responsible for overseeing all premium and hospitality spaces for our organization.Key Responsibilities:Develop and build strong relationships with our premium...

  • **Manager, Premium Services**

    8 hours ago

    Denver, Colorado, United States AEG Full time

    About the Role:We are seeking a highly motivated and experienced Hospitality Manager to join our team at AEG. As a key member of our Premium Services team, you will be responsible for overseeing all premium and hospitality spaces for our events.Key Responsibilities:Develop and build strong relationships with our premium clientele through proactive...

  • Customer Service Ticketing Coordinator

    2 weeks ago

    Denver, Colorado, United States Kroenke Sports Enterprises Full time

    Job OverviewPosition Title: Ticket Operations Resolution CoordinatorDepartment: Ticket OperationsBusiness Unit: Kroenke Sports & EntertainmentLocation: Denver, COReports To: Manager, Ticket OperationsEmployment Type: Part Time – Variable Hour – Non-ExemptSupervisor Position:...

  • Archtics Manager

    5 days ago

    Denver, Colorado, United States AEG Full time

    About the RoleWe are seeking a highly skilled and experienced Archtics Manager to join our team at AEG. As a key member of our ticketing operations team, you will be responsible for managing the tickets for our premium areas, including Archtics, TM1, and Account Manager.Key ResponsibilitiesWork closely with the Director of Ticketing to build all events in...

  • Archtics Manager

    7 days ago

    Denver, Colorado, United States Oak View Group Full time

    About the RoleWe are seeking a highly skilled and experienced Archtics Manager to join our team at Oak View Group. As a key member of our ticketing operations team, you will be responsible for managing the tickets for our premium areas, including suites, club seats, and loge boxes.Key ResponsibilitiesWork closely with the Director of Ticketing to build all...

  • HR Operations Specialist

    2 weeks ago

    Denver, Colorado, United States Plaza Premium Group Full time

    Position Overview:As an HR Operations Specialist at Plaza Premium Group, you will play a vital role in driving the success of our human resources initiatives within our airport lounge operations. You will be responsible for managing a comprehensive range of HR functions, ensuring alignment with our business objectives. Your expertise will be crucial in...

  • Archtics Manager

    3 days ago

    Denver, Colorado, United States Oak View Group Full time

    About the RoleThe Oak View Group is seeking an experienced Archtics Manager to join our team in the Denver Tech Center. As a key member of our ticketing operations team, you will be responsible for managing the Archtics database, working closely with our Premium Sales and Services team, and ensuring seamless ticketing experiences for our customers.Key...

  • Archtics Manager| Denver Tech Center

    4 weeks ago

    Denver, Colorado, United States teamworkonline Full time

    OverviewThe Archtics Manager will primarily manage the tickets for our premium areas. Product specialization will include Archtics, TM1, and Account Manager. The Archtics Manager will work directly with both the director of ticketing and the Premium Sales and Service department as well as other arena teams. This role is supported by and works closely with...

  • Archtics Manager

    7 hours ago

    Denver, Colorado, United States Oak View Group Full time

    About the RoleThe Oak View Group is seeking an experienced Archtics Manager to join our team in the Denver Tech Center. As a key member of our ticketing operations team, you will be responsible for managing the Archtics database, working closely with our Premium Sales and Services team, and ensuring seamless ticketing experiences for our customers.Key...

  • Operations Excellence Manager

    7 days ago

    Denver, Colorado, United States Vorto Operations LLC Full time

    About Vorto Operations LLCVorto Operations LLC is a pioneering company dedicated to revolutionizing the B2B supply chain through cutting-edge AI technology. Our mission is to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain.Job DescriptionJob Summary: We are seeking an experienced Operations...

  • Premium Busser

    4 weeks ago

    Denver, Colorado, United States teamworkonline Full time

    Apply before August 28, 2024This is a part time seasonal role based of the schedule of events at Ball Arena.PREMIUM BUSSER - PB LoungeThe Role:The primary responsibility of a Busser is to reset and maintain the premium PB and Summit Lounges in a speedy, professional, and effective manner.Company Overview:Legends is a holistic agency that specializes in...

  • Operations Support Manager

    2 weeks ago

    Denver, Colorado, United States Denver Center for the Performing Arts Full time

    Job OverviewThe Assistant Operations Manager plays a crucial role in overseeing the immersive experience of a unique interactive game. This position serves as the acting manager in the absence of the Operations Manager, providing leadership to Experience Attendants and Crew members while being the primary point of contact for various on-site staff.Key...

  • Senior Premium Event Supervisor

    2 weeks ago

    Denver, Colorado, United States Aramark Full time

    Job Overview: The Senior Premium Event Supervisor plays a crucial role in overseeing the premium department's operations, ensuring the seamless execution of events in exclusive premium venues.Compensation: The hourly wage for this position ranges from $22.00 to $24.00, influenced by various factors such as the applicant's qualifications, experience, and...

  • Operations Manager, Special Projects

    6 days ago

    Denver, Colorado, United States Vorto Operations LLC Full time

    About Vorto Operations LLCVorto Operations LLC is a pioneering company dedicated to revolutionizing the B2B supply chain through cutting-edge AI technology. Our mission is to increase sustainability, create jobs, and make supply chains more efficient across the entire value chain.Job DescriptionJob Summary: We are seeking an experienced Operations Manager,...

  • Employee Relations Advisor

    2 weeks ago

    Denver, Colorado, United States Plaza Premium Group Full time

    Position Overview: As an HR Operations Specialist at Plaza Premium Group, you will play a pivotal role in driving the success of our human resources initiatives. Your responsibilities will encompass a wide range of HR functions, ensuring that our Denver Airport Lounge and HK Operations meet their business objectives effectively. You will be instrumental in...

  • People and Culture Coordinator

    2 weeks ago

    Denver, Colorado, United States Plaza Premium Group Full time

    Position Overview:As an HR Operations Specialist at Plaza Premium Group, you will play a pivotal role in driving the success of our human resources initiatives. You will manage a comprehensive range of HR functions, ensuring alignment with our organizational objectives. Your responsibilities will encompass talent acquisition, payroll oversight, and employee...

  • Enterprise IT Operations Manager

    2 weeks ago

    Denver, Colorado, United States Leidos Full time

    Position Overview The Digital Modernization Sector unites our digital transformation and IT initiatives, enhancing our ability to serve clients through scalability and consistency.We cherish our motivated, dedicated, and collaborative workforce. They not only advance the Leidos mission of delivering innovative solutions but also actively engage in their...