Archtics Manager

5 days ago

Denver, Colorado, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced Archtics Manager to join our team at AEG. As a key member of our ticketing operations team, you will be responsible for managing the tickets for our premium areas, including Archtics, TM1, and Account Manager.

Key Responsibilities
  • Work closely with the Director of Ticketing to build all events in the Archtics database.
  • Collaborate with the Premium Sales & Services Team to manage seasonal renewals, member presales, and account management.
  • Maintain knowledge and coordinate enhancements of all 3rd party integrations that affect the Archtics database.
  • Work with Ticketmaster to ensure all individual event purchaser data is loaded into the Archtics database.
  • Coordinate with ticket operations groups and Ticketmaster for annual database cleanups and upgrades.
  • Manage process for premium tickets for all suites, club seats, and loge boxes.
  • Import seats and invoice suite holders, off manifest inventory, and reserved seat club members.
  • Build various pricing for premium members, including parking, individual pricing for suite rentals, member pricing, loge boxes, etc.
  • Support box office operations, troubleshoot ticket issues, and provide excellent customer service.
  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
  • Submit events to Ticketmaster for programming as needed and manage all inventory requirements, special offers, and programs on behalf of the venue and promoter.
  • Ensure the venue is maximizing its use of Ticketmaster Products and Services.
Requirements
  • Bachelor's degree in business, sports management, marketing, or a related field.
  • 3-5 years of experience with the Ticketmaster suite of products, including Host, Archtics, TM1, Mobile Technology, or other similar systems.
  • Experience with Right of First Refusal (ROFR) programs and large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable.
  • Ability to work independently, train, manage, and motivate others.
  • Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
  • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
  • Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

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