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Archtics Manager
2 months ago
The Oak View Group is seeking an experienced Archtics Manager to join our team in the Denver Tech Center. As a key member of our ticketing operations team, you will be responsible for managing the Archtics database, working closely with our Premium Sales and Services team, and ensuring seamless ticketing experiences for our customers.
Key Responsibilities- Database Management: Work closely with the Director of Ticketing to build and maintain all events in the Archtics database, ensuring accurate and up-to-date information.
- Premium Ticketing: Collaborate with our Premium Sales and Services team to manage seasonal renewals, member presales, and account management for premium ticket members.
- System Integration: Maintain knowledge and coordinate enhancements of all 3rd party integrations that affect the Archtics database, including IOMedia, 601A, mobile app, Entry, parking solutions, and more.
- Data Management: Work with Ticketmaster to ensure all individual event purchaser data is loaded into the Archtics database, and coordinate annual database cleanups and upgrades.
- Event Management: Manage process for premium tickets for all suites, club seats, and loge boxes, including importing seats and invoices, and building various pricing for premium members.
- Customer Service: Provide excellent customer service, responding to requests and resolving guest concerns and seat discrepancies in a timely and efficient manner.
- Reporting and Analysis: Report on individual event-by-event revenue for financial reconciliation, and develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
- Education: Bachelor's degree in business, sports management, marketing, or a related field.
- Experience: 3-5 years of experience with the Ticketmaster suite of products, including Host, Archtics, TM1, and Mobile Technology.
- Skills: Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint, as well as strong verbal and written communication skills, and the ability to work well within a team environment.
