Archtics Manager

We are seeking a highly skilled and experienced Archtics Manager to join our team at Oak View Group. As a key member of our ticketing operations team, you will be responsible for managing the tickets for our premium areas, including suites, club seats, and loge boxes.

• Work closely with the Director of Ticketing to build all events in the Archtics database, ensuring accurate and timely data entry.
• Collaborate with the Premium Sales & Services Team to manage seasonal renewals, member presales, and account management for premium ticket members.
• Maintain knowledge and coordinate enhancements of all 3rd party integrations that affect the Archtics database, including IOMedia, 601A, mobile app, Entry, parking solutions, and more.
• Work with Ticketmaster to ensure all individual event purchaser data is loaded into the Archtics database, ensuring seamless integration.
• Coordinate with ticket operations groups and Ticketmaster for annual database cleanups and upgrades, ensuring optimal system performance.
• Manage process for premium tickets, including importing seats, invoicing suite holders, and building pricing for premium members.
• Support box office operations, troubleshoot ticket issues, and provide excellent customer service to clients and guests.
• Build out process and tickets for guest passes for suite members, ensuring a seamless experience.
• Report on individual event-by-event revenue for financial reconciliation, providing accurate and timely data.
• Develop and maintain a QA process for all event builds within the Archtics database and Ticketmaster host system, ensuring high-quality data.
• Develop the process for all ROFR and Presale opportunities for approved groups and premium spaces, ensuring optimal revenue growth.
• Educate the ticketing team, partners, and executive Co-op staff on the role of Archtics and 3rd party integrations in ticketing operations.
• Provide excellent customer service, efficient ticketing procedures, and prompt responses to requests or communication, ensuring a positive experience for clients and guests.
• Develop and maintain excellent client relationships, meeting and exceeding client service level agreements.
• Submit events to Ticketmaster for programming as needed, manage all inventory requirements, special offers, and programs on behalf of the venue and promoter.
• Ensure the venue is maximizing its use of Ticketmaster Products and Services, driving revenue growth and operational efficiency.
• Use troubleshooting techniques and tools to identify the root cause of issues, including research of client/customer complaints about service levels.
• Work a flexible schedule, including weekends, nights, and holidays, as required.
• Perform all other duties as assigned by the Head of Ticket Operations.

• Bachelor's degree in business, sports management, marketing, or a related field.
• 3-5 years of experience with the Ticketmaster suite of products, including Host, Archtics, TM1, Mobile Technology, or similar systems.
• Experience with Right of First Refusal (ROFR) programs and large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats).
• Ability to work independently, train, manage, and motivate others.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Adaptability, with the ability to work under pressure to meet deadlines.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.