Healthcare Administrative Lead

2 weeks ago


Baltimore, Maryland, United States AbsoluteCARE Inc Full time
Job Overview


The Healthcare Administrative Lead is tasked with overseeing and directing the daily functions of the Comprehensive Care Center. This includes managing front office personnel, medical records staff, and referral coordinators.

This position demands effective leadership, a comprehensive understanding of healthcare operations, and the capability to cultivate a positive and efficient workplace.

The Healthcare Administrative Lead will guarantee exceptional patient care, adherence to healthcare regulations, and the seamless operation of office activities.

Key Responsibilities


Supervise, mentor, and develop a team of 8-10 direct reports, which includes front office personnel, medical records staff, and referral coordinators.

Monitor daily performance, provide constructive feedback, and implement performance enhancement plans as necessary.

Conduct annual performance evaluations, manage HR and disciplinary matters, and foster a culture of excellence and continuous improvement.

Establish expectations and hold the team accountable for workflow compliance and superior customer service.

Address and resolve patient inquiries and complaints in a timely and professional manner.

Oversee the referral process, ensuring prompt and accurate processing of patient referrals.

Manage the medical records process to ensure full compliance and accuracy.

Conduct audits and inspections to ensure adherence to best practices and identify areas for enhancement.

Act as a liaison between front office staff, medical records personnel, referral coordinators, and other departments within the organization.

Collaborate with the assigned clinical team to promote patient engagement and retention.

Oversee the scheduling and coordination of appointments for the multi-disciplinary team.

Monitor and manage office supplies and inventory.

Responsible for data collection and management, including demographics, patient history, insurance, and financial information.

Prepare and manage daily reports.

Participate in meetings, committees, and professional development activities as required.

Demonstrate a working knowledge of insurance coverage and benefits.

Appropriately triage patient and physician needs and understand general physician office procedures.

Minimum Qualifications

Education:
Associate's degree in healthcare administration, Business Administration, or a related field preferred.

Experience:

Minimum of 3-5 years of supervisory experience in a healthcare environment, with a proven track record of managing a team of 8-10 direct reports.

Strong knowledge of front office operations, including medical records management and referral processes.

Excellent leadership capabilities with strong communication and interpersonal skills.

Proficiency in healthcare management software and electronic medical records (EMR) systems.

Ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment.

Strong problem-solving skills with acute attention to detail.

Experience in a patient-facing medical center preferred.

Demonstrated respect for and experience with culturally diverse communities.

Highly organized with exceptional communication skills.

Team and customer service oriented.

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