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Healthcare Administrative Coordinator

2 months ago

Baltimore, Maryland, United States Johns Hopkins Medical Management Corporation Full time
Position Overview:

Johns Hopkins Medical Management Corporation is seeking a dedicated Patient Service Coordinator to join our dynamic team. As a vital part of our organization, you will play a key role in ensuring that every patient receives exceptional service and support throughout their healthcare journey.

Work Schedule:

  • Monday - Friday
  • 8:00 AM - 4:30 PM
  • Weekend rotations may be required

Compensation: $21 - $22 per hour

Key Responsibilities:
  • Manage all administrative (non-clinical) tasks related to patient interactions, ensuring a seamless experience for each individual.
  • Provide friendly and professional assistance to patients, contributing to a positive atmosphere at our facility.
  • Accurately input scheduling details into our computer systems in a timely manner, adhering to departmental protocols.
  • Effectively coordinate patient appointments across various departments, following established guidelines.
  • Promptly fill appointment vacancies due to cancellations with new bookings as per departmental standards.
  • Assign patient history numbers accurately at check-in to streamline the registration process.
  • Ensure all necessary documentation, such as laboratory requisitions and encounter forms, is correctly labeled with patient information.
  • Conduct pre-appointment interviews with patients and/or their families via phone to gather essential information.
  • Greet patients and their families upon arrival, verifying and collecting complete registration details.
  • Clearly explain procedures to new patients, ensuring they understand what to expect.
Qualifications:
  • A minimum of a high school diploma or equivalent is required.
  • Proficiency in using multi-line telephones, computers, copiers, calculators, fax machines, and various software systems related to scheduling, registration, and billing.
  • Familiarity with business, insurance, and medical terminology is essential.
  • Previous experience in a healthcare setting is required.

Johns Hopkins Medical Management Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by law.