Technology Support Specialist

2 weeks ago

Berkeley, California, United States Pacific School of Religion Full time
Position Overview

Are you a skilled technology professional with a knack for problem-solving and a desire to assist others? If you excel in a fast-paced environment where your technical expertise can make a significant difference, then the Pacific School of Religion (PSR) has an opportunity for you as an IT Support and Media Solutions Expert.

At PSR, we are committed to building a diverse and inclusive community that champions social justice and transformative education. Our campus is lively, our community is active, and our mission is motivating. We are looking for a proactive IT Support and Media Solutions Expert to enhance our technological framework and provide essential support to our faculty, staff, and students.

In this role, you will serve as the primary resource for all technology-related inquiries. Your responsibilities will include managing hardware and software resources, addressing technical issues for both local and remote users, and ensuring that our technology systems operate seamlessly. You will facilitate data connectivity for classrooms and meetings, oversee audio-visual setups, and provide user training, significantly contributing to the daily functions of our institution.

Key Responsibilities

  • Technical Support: Deliver on-site and remote assistance for desktop systems, software applications, and peripheral devices.
  • User Assistance: Address and resolve end-user issues promptly, ensuring a high level of satisfaction.
  • Asset Management: Install, configure, and maintain hardware and software while managing inventory effectively.
  • User Training: Equip users with knowledge through training on hardware, software, and systems.
  • Audio-Visual Coordination: Manage audio-visual setups for events, ensuring smooth presentations.
  • Project Leadership: Oversee technology projects, including migrations and the implementation of new solutions.
  • Collaboration: Partner with external IT service providers to resolve issues and enhance systems.
  • Record Keeping: Maintain comprehensive documentation of support activities and resolutions.

Qualifications

  • A Bachelor's degree and three years of relevant experience, or an equivalent combination of education and experience.
  • Proficient in deploying and troubleshooting hardware and peripherals.
  • Experienced in managing conference room setups, video conferencing tools, and collaboration platforms.
  • Demonstrated ability as a desktop technician to address complex technical challenges.
  • Excellent communication skills with the capacity to manage competing priorities effectively.

Why Work with Us?

At PSR, you will be part of a mission-driven organization that values innovation, teamwork, and professional development. You will have the chance to make a meaningful impact on our community while advancing your career in a supportive and engaging atmosphere.

At Pacific School of Religion, we celebrate diversity and are committed to creating an inclusive environment for all employees, faculty, students, and the community. PSR is proud to be an equal opportunity employer, and all employment decisions are based on qualifications, merit, and business needs.

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