Healthcare Customer Service Associate

2 weeks ago


Peabody, Massachusetts, United States Mass General Brigham Full time

Role Overview:
The Patient Service Representative plays a crucial role in ensuring a seamless experience for patients within the healthcare system.

Pre-Visit Responsibilities:
Prior to the patient's appointment, the representative is responsible for scheduling all necessary visits and securing Prior Authorizations from insurance providers for specific procedures as required.

During the Appointment:
At the time of the patient's visit, the representative focuses on the check-in process, which includes warmly welcoming patients and assisting them with any inquiries they may have.

Key Responsibilities:
1. Schedule appointments efficiently to optimize patient flow.
2. Obtain necessary authorizations from insurance companies.
3. Ensure a positive patient experience through effective communication and support.

Qualifications:
Strong interpersonal skills and a commitment to providing exceptional service are essential for success in this role.



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