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Customer Service Representative

2 months ago

Peabody, Massachusetts, United States Expeditors International Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our Air Export team at Expeditors International. As a key member of our team, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service.

Key Responsibilities

  • Ensure smooth and timely freight process flow
  • Accurately and efficiently process air export documentation
  • Track and trace air export files and reporting
  • Utilize workflow management tools to optimize daily operations
  • Communicate effectively with customers and internal stakeholders to ensure seamless logistics operations
  • Meet compliance requirements and adhere to internal and external regulations
  • Contribute to process improvements and efficiency gains

Requirements

  • 6 months to 1 year of related experience and/or training
  • Understanding of air documentation process a plus
  • Effective interpersonal and communication skills
  • Pro-active and strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • IATA certification (preferred)
  • Fluent in English

What We Offer

  • Excellent benefits package
  • Paid vacation, holiday, and sick time
  • Health plan, life insurance, and 401(k) retirement savings plan
  • Employee stock purchase plan and training and personnel development program