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Healthcare Customer Service Specialist, Float Pool
2 months ago
About Us
Mass General Brigham is a prominent healthcare organization dedicated to delivering exceptional patient care through innovative practices. We pride ourselves on fostering an environment where every team member's ideas contribute to the overall success of our mission.
Our collaborative medical team, comprising over 400 healthcare professionals, continuously strives to enhance the quality of care we provide. By working together, we aim to improve our medical practices, benefiting both our patients and our dedicated staff.
Joining Mass General Brigham means becoming part of a community that values clinical excellence, supportive work environments, and opportunities for professional growth.
Position Overview
We are currently looking for a full-time, 40-hour Healthcare Customer Service Specialist to provide coverage across various Mass General Brigham locations. This hybrid role will involve a combination of remote and in-office work, tailored to the needs of our facilities. The weekly schedule will be determined based on operational requirements.
Key Responsibilities
The successful candidate will be expected to:
- Provide administrative support to ensure smooth operations within our community-based practices.
- Schedule patient appointments and secure necessary authorizations from insurance providers for specific procedures.
- Facilitate patient check-in by warmly greeting individuals, addressing inquiries, and assisting with pre-visit documentation.
- Manage check-out processes, including completing necessary forms, collecting co-payments, and coordinating follow-up appointments or tests.
- Handle incoming calls and triage inquiries appropriately while monitoring patient flow and activity in the waiting area.
- Offer general assistance to practice leadership, clinicians, and colleagues as needed.
Qualifications
Ideal candidates will possess:
- A minimum of 2 years of experience in a community-based healthcare setting is preferred.
- Familiarity with Epic software is advantageous.
Equal Opportunity Employer
Mass General Brigham is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and ensure that all individuals receive fair consideration for employment without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or any other status protected by law. We are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.
