Customer Service Specialist for Automotive Innovations

2 weeks ago


Peabody, Massachusetts, United States Tesla Full time

Tesla Motors is on the lookout for a Customer Service Specialist committed to enhancing one of the most forward-thinking automotive brands worldwide. This position requires a high level of interaction with both clients and internal departments. The perfect candidate will thrive in providing outstanding customer support and show a keen ability to acquire technical knowledge in vehicle servicing.

Key Responsibilities

  • Deliver top-notch customer service by swiftly addressing questions and issues, taking charge of service appointments, and creating a friendly atmosphere for our clients.
  • Evaluate technical problems, offering solutions via phone when feasible and escalating to the Service Manager when necessary.
  • Meticulously document customer feedback and information into the Dealer Management System, showcasing strong attention to detail.
  • Facilitate transactions, assist customers with corrections, and summarize the repairs completed.
  • Keep clients updated on completion timelines, provide consistent updates, and ensure thorough follow-up regarding the vehicle's status.
  • Efficiently manage vehicle details prior to delivery and coordinate pick-up and drop-off times with customers; follow up to confirm their satisfaction with the services rendered.

Qualifications

  • Understanding of vehicle maintenance and repair techniques, including familiarity with tools, materials, and methods.
  • Ability to follow both verbal and written instructions with great attention to detail, and proficiency in Dealer Management Systems, Outlook, and MS Office.
  • Enthusiastic willingness to learn about emerging automotive technologies.
  • Capability to juggle multiple priorities to meet essential business deadlines.
  • A valid driver's license is required.

Compensation and Benefits

As a full-time employee at Tesla, you will enjoy competitive compensation and a comprehensive benefits package from day one, including:

  • Multiple medical plan options with no payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental and vision plans with options that require no paycheck contribution.
  • Company contributions to Health Savings Accounts when enrolled in specific medical plans.
  • Flexible Spending Accounts for healthcare and dependent care.
  • Support services for LGBTQ+ care.
  • 401(k) with employer matching, Employee Stock Purchase Plans, and additional financial perks.
  • Company-paid life insurance, short-term and long-term disability coverage.
  • Employee Assistance Programs, sick and vacation time, and paid holidays.
  • Resources for back-up childcare and parenting support.
  • Voluntary benefits including critical illness, accident insurance, and more.
  • Programs for weight loss and tobacco cessation.
  • Commuter benefits and employee discounts.

Diversity and Inclusion

Tesla is an Equal Opportunity / Affirmative Action employer dedicated to fostering diversity in the workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.

Commitment to Privacy

At Tesla, privacy is a priority. We integrate it into our products and consider it a fundamental aspect of our business. For more information on the data we collect and process during your application, please refer to our Tesla Talent Privacy Notice.



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