Front Office Manager

2 weeks ago


Kissimmee, Florida, United States Westgate Resorts Full time

Company Overview:
$18 / hour - Utilize our Daily Pay benefit for immediate access to your earnings.

Westgate Vacation Villas & Town Center Resort features over 3,000 accommodations, providing a unique opportunity to connect with guests from around the globe who visit Central Florida's renowned theme parks and attractions.

Experience the exceptional amenities of our resort, including 14 heated outdoor pools, 14 hot tubs, and the cutting-edge Shipwreck Island Water Park.

Position Summary: As a Guest Services Supervisor, you will guide our reception team to ensure that every guest's experience begins and concludes with a positive and unforgettable impression of our resort.

Supervise and mentor front desk staff to provide outstanding customer service and operational excellence.
Address guest inquiries, complaints, and requests swiftly and professionally, ensuring a high level of guest satisfaction.
Oversee daily front desk activities, including check-in/check-out procedures, room assignments, and reservation management.
Schedule and manage front desk personnel, ensuring adequate staffing at all times.
Monitor and manage financial transactions, including room charges, payments, and cash handling.
Act as the primary contact for front desk-related matters, facilitating effective communication between departments.
Conduct regular audits of front desk processes and performance to ensure compliance with company standards and policies.
Resolve any operational or guest-related issues that arise, implementing solutions to prevent recurrence.
Assist with special requests, such as making restaurant, transportation, or entertainment reservations and arranging tours.

Qualifications: To thrive in this role, you must embody our core values of integrity, passion, and a strong work ethic.

These values are crucial to our success, and we seek someone who shares our commitment.
Demonstrated experience in a supervisory capacity within the hospitality sector, preferably at the front desk.
Strong leadership abilities with the capacity to inspire and manage a team effectively.
Excellent customer service skills, focused on creating a welcoming and positive atmosphere for guests.
Exceptional organizational and multitasking skills, with a keen attention to detail.
Strong written and verbal communication skills, capable of engaging with team members and guests at all levels.
Proficiency in hotel management software and front desk operations.
Ability to lift up to 15lbs and stand for extended periods.
Additional Benefits:
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, parental leave, and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.



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