Front Desk Associate
7 days ago
Job Summary: We are seeking a highly skilled and customer-focused Night Auditor to join our team at Jiten Hotel Management. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during evening hours, providing exceptional guest service, and maintaining the highest standards of hotel operations.
Key Responsibilities:
- Guest Registration and Check-out: Greet guests, complete registration process, and ensure accurate room assignments and rates.
- Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and providing information about hotel services and facilities.
- Financial Transactions: Process guest payments, handle cash, credit, and debit transactions, and maintain accurate records.
- Hotel Knowledge: Demonstrate a thorough understanding of hotel information, including room categories, rates, packages, and promotions.
- Upselling and Cross-selling: Use effective techniques to promote hotel services and facilities, and maximize room occupancy.
- Guest Complaint Resolution: Respond to guest complaints, conduct research, and resolve issues in a timely and professional manner.
- Communication: Receive, input, retrieve, and relay messages to guests, and maintain effective communication with hotel staff.
Requirements:
- Education: High school diploma or equivalent required; post-high school education or training preferred.
- Physical Demands: Ability to stand for long periods and perform tasks that require physical stamina.
- Customer Service Focus: Excellent customer service skills and a pleasant, professional demeanor.
- Schedule Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.
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