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Customer Service Supervisor

2 months ago

Kissimmee, Florida, United States Marriott Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Hotels & Resorts. As a key member of our front office team, you will be responsible for administering front office functions and supervising staff on a daily basis.

Key Responsibilities:

  • Direct and work with managers and employees to ensure seamless front office operations
  • Supervise and train staff to provide exceptional customer service
  • Assist in the development and implementation of front office policies and procedures
  • Monitor and analyze front office performance metrics to identify areas for improvement
  • Collaborate with other departments to ensure a high level of customer satisfaction

Requirements:

  • 3+ years of experience in a front office or customer service role
  • Proven track record of success in supervising and training staff
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment