Assistant Front Office Manager
3 days ago
We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Gaylord Palms Resort & Convention Center. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.
Key Responsibilities- Supporting Management of Front Desk Team
- Utilize strong interpersonal and communication skills to lead, influence, and encourage others
- Advocate sound financial and business decision making
- Demonstrate honesty and integrity, leading by example
- Managing all day-to-day operations
- Supervise and manage employees
- Establish and maintain open, collaborative relationships with employees
- Monitor and support progress toward guest services and front desk goals
- Ensuring Exceptional Customer Service
- Provide services that are above and beyond for customer satisfaction and retention
- Improve service by communicating and assisting individuals to understand guest needs
- Empower employees to provide excellent customer service
- High school diploma or GED
- 2 years experience in the guest services, front desk, or related professional area
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
As a valued member of our team, you will enjoy a competitive salary range of $72,000 to $94,000 annually, as well as a range of benefits and incentives, including:
- Bonus program
- Comprehensive health care benefits
- 401(k) plan with up to 5% company match
- Employee stock purchase plan at 15% discount
- Accrued paid time off (including sick leave where applicable)
- Life insurance
- Group disability insurance
- Travel discounts
- Adoption assistance
- Paid parental leave
- Health savings account (except for positions based out of or performed in Hawaii)
- Flexible spending accounts
- Tuition assistance
- Pre-tax commuter benefits
- Other life and work wellness benefits
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