Assistant Front Office Manager

3 days ago


Kissimmee, Florida, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Gaylord Palms Resort & Convention Center. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.

Key Responsibilities
  • Supporting Management of Front Desk Team
    • Utilize strong interpersonal and communication skills to lead, influence, and encourage others
    • Advocate sound financial and business decision making
    • Demonstrate honesty and integrity, leading by example
  • Managing all day-to-day operations
    • Supervise and manage employees
    • Establish and maintain open, collaborative relationships with employees
    • Monitor and support progress toward guest services and front desk goals
  • Ensuring Exceptional Customer Service
    • Provide services that are above and beyond for customer satisfaction and retention
    • Improve service by communicating and assisting individuals to understand guest needs
    • Empower employees to provide excellent customer service
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
What We Offer

As a valued member of our team, you will enjoy a competitive salary range of $72,000 to $94,000 annually, as well as a range of benefits and incentives, including:

  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Health savings account (except for positions based out of or performed in Hawaii)
  • Flexible spending accounts
  • Tuition assistance
  • Pre-tax commuter benefits
  • Other life and work wellness benefits


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