Front Desk Clerk

7 days ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Clerk at Hilton Grand Vacations. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and owners, ensuring a seamless and memorable experience.

Main Responsibilities
  • Guest Services: Check in and out guests, respond to their requests, and assist with reservations or changes.
  • Front Desk Operations: Generate invoices, collect payments, and maintain safety deposit boxes.
  • Communication: Respond to guest inquiries, resolve issues, and provide information about our resort and services.
  • Teamwork: Collaborate with colleagues to complete checklists and daily duties, and work together to achieve team goals.
Requirements
  • Customer Service Experience: Prior experience in customer-facing roles, preferably in a hospitality or service industry.
  • Front Desk Experience: Previous experience working at a front desk, preferably in a hotel or resort setting.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays, and adapt to changing business needs.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Professional Development: Opportunities for training and development, including on-the-job training and certification programs.

Hilton Grand Vacations is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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