Guest Services Manager

1 week ago

Kissimmee, Florida, United States Westgate Resorts Full time
Company Overview

Compensation: $18 / hour - Access your earnings as needed through our Daily Pay benefit.

Westgate Vacation Villas & Town Center Resort features over 3,000 accommodations, providing a unique opportunity to connect with guests from around the globe who visit Central Florida's renowned theme parks and attractions. Experience our exceptional resort amenities, including 14 heated outdoor pools, 14 hot tubs, and the cutting-edge Shipwreck Island Water Park.

Position Summary

As a Guest Services Manager, you will oversee our front desk team to ensure that every guest's experience begins and concludes with a positive and unforgettable impression of our resort.
  • Lead and mentor front desk staff to deliver outstanding customer service and operational excellence.
  • Address guest inquiries, complaints, and requests swiftly and professionally, ensuring high levels of guest satisfaction.
  • Manage daily front desk operations, including check-in/check-out procedures, room assignments, and reservation oversight.
  • Schedule and supervise front desk personnel, ensuring adequate staffing at all times.
  • Oversee financial transactions, including room charges, payments, and cash management.
  • Act as the primary contact for front desk-related matters, facilitating effective communication across departments.
  • Conduct regular evaluations of front desk processes and performance to ensure compliance with company standards and policies.
  • Resolve operational or guest-related issues that arise, implementing solutions to prevent recurrence.
  • Assist with special requests, such as making reservations for dining, transportation, or entertainment, and arranging tours.
Qualifications

To thrive in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we seek individuals who share our commitment.
  • Demonstrated experience in a supervisory capacity within the hospitality sector, preferably at the front desk.
  • Strong leadership abilities with the capacity to inspire and manage a team effectively.
  • Exceptional customer service skills, focused on creating a welcoming and positive atmosphere for guests.
  • Outstanding organizational and multitasking capabilities, with a keen attention to detail.
  • Strong written and verbal communication skills, capable of engaging with team members and guests at all levels.
  • Familiarity with hotel management software and front desk operations.
  • Ability to lift up to 15lbs and stand for extended periods.
Additional Benefits

Why Choose Westgate?
  • Comprehensive health benefits - medical, dental, and vision coverage
  • Paid Time Off (PTO) - vacation, sick, and personal days
  • Paid Holidays
  • 401K with generous company matching
  • Access to your pay as needed through our Daily Pay benefit
  • Family benefits including pregnancy, parental leave, and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Members (i.e., hotels, cruises, resorts, restaurants, entertainment, etc.)
  • Opportunities for advancement and professional development
  • Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.

  • Guest Services Representative

    1 week ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a Guest Services Representative at NDM Hospitality Services, you will play a crucial role in ensuring our guests have a memorable experience. We are a family-owned enterprise that has evolved from food and beverage to vacation rentals, and we are committed to delivering exceptional service.Key ResponsibilitiesProvide outstanding customer...

  • Guest Services Representative

    7 days ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a vital member of our team at NDM Hospitality Services, the Guest Services Representative plays a crucial role in delivering exceptional customer experiences. Our organization is dedicated to redefining the hospitality landscape by offering unique brands that ensure uniformity in accommodations, services, and amenities.Key...

  • Guest Services Representative

    1 week ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewNDM Hospitality Services is a distinguished family-operated enterprise in the hospitality sector, initially rooted in Food & Beverage and now diversifying into vacation rental services. We are pioneering a unique niche in the hospitality industry by establishing recognizable brands that ensure uniform accommodations, exceptional services,...

  • Guest Services Manager

    1 day ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Hilton Grand Vacations is seeking a highly skilled professional to fill the role of Assistant Guest Services Manager at our esteemed resort. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Guest Services: Provide personalized attention to guests, addressing...

  • Guest Services Manager

    7 hours ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Job SummaryHilton Grand Vacations is seeking a highly skilled Guest Services Manager to join our team at Polynesian Isle. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving business success.Key ResponsibilitiesIncident Management: Handle guest concerns and incidents in a timely and...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewNDM Hospitality Services is a family-owned enterprise that has evolved from a focus on Food & Beverage to a broader spectrum in the hospitality sector, now venturing into vacation rentals. We are pioneering a unique approach in the hospitality industry by establishing distinct brands that ensure uniformity in accommodations, services, and...

  • Guest Services Assistant Manager

    2 weeks ago

    Kissimmee, Florida, United States Marriott Hotels & Resorts Full time

    Position OverviewThe Guest Services Assistant Manager plays a crucial role in the smooth operation of our hospitality services. This position involves:Planning and Coordination: Assisting in the organization and execution of meetings and special events to ensure a memorable experience for our guests.Strategic Implementation: Supporting the execution of...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Marriott International, Inc Full time

    Additional InformationSeasonal Position in Guest Services, Pay: $18.00/hourJob CategoryRooms & Guest Services OperationsScheduleFull-TimePosition TypeNon-ManagementPOSITION SUMMARYAt Marriott International, we believe in creating memorable experiences for our guests. Our Guest Services Representatives are dedicated to providing exceptional service throughout...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means entering a realm of limitless opportunities for growth and development. It signifies that you are part of a global family, where your professional journey is supported and inspired. Are you ready to take charge of your career...

  • Guest Services Representative

    1 week ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family, where your professional journey is filled with inspiration and adventure....

  • Guest Service Cashier

    2 weeks ago

    Kissimmee, Florida, United States Holidayinnclub Full time

    Position Title: Retail CashierJob Category: Resort OperationsOverview:The Retail Cashier plays a vital role in delivering exceptional service to guests by fostering a welcoming atmosphere. This role involves greeting and acknowledging visitors, maintaining thorough product knowledge, and assisting guests with their purchasing decisions through effective...

  • Guest Services Representative

    1 week ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family. It signifies the beginning of an exhilarating chapter in your professional...

  • Guest Services Supervisor

    2 weeks ago

    Kissimmee, Florida, United States Westgate Resorts Full time

    Company Overview: Pay rate: $18 / hour - Access your earnings as needed with our Daily Pay benefit.Westgate Vacation Villas & Town Center Resort features over 3,000 accommodations, providing a unique opportunity to connect with guests from around the globe who visit Central Florida's renowned theme parks and attractions. Experience the exceptional amenities...

  • Guest Services Associate

    1 week ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Join a team that prioritizes its members and offers immediate benefits* Are you seeking a workplace that values its people and motivates you to excel? Hilton Grand Vacations is the right fit for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating unforgettable experiences and...

  • Hospitality Guest Relations Specialist

    1 week ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Location: Kissimmee, FL, USA Employment Type: Hourly, Full Time Benefits: Competitive Benefits Package including 401k, PTO, Medical, Dental, Vision, and Life Insurance. At NDM Hospitality Services, we pride ourselves on providing luxurious and secure accommodations tailored for our guests. Our spacious residences are designed to host numerous guests...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Become a part of a leading team that prioritizes employee benefits from day one! Are you eager to work for an organization that values its people and motivates you to excel? Hilton Grand Vacations offers an opportunity for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating...

  • Guest Services Representative

    1 day ago

    Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Job SummaryWe are seeking a highly skilled and friendly Resort Ambassador to join our team at Holiday Inn Club Vacations. As a key member of our resort staff, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key Responsibilities:Guest Greeting and Support: Greet guests warmly and offer...

  • Guest Service Cashier

    1 week ago

    Kissimmee, Florida, United States Holidayinnclub Full time

    Part-Time Quick Service CashierJob Category: Resort OperationsRequisition Number: FOODB005924Job OverviewThis role is pivotal in ensuring that every guest enjoys exceptional service. The ideal candidate will create a welcoming atmosphere by greeting and acknowledging guests, showcasing comprehensive product knowledge, and assisting guests with informed...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Become a vital part of a thriving team that prioritizes employee well-being from day one! Are you eager to be part of a company that values its people and encourages your growth? Hilton Grand Vacations is the perfect place for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating...

  • Guest Services Associate

    1 week ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Become a vital part of a thriving team that prioritizes employee well-being from day one. Are you seeking a workplace that values its people and motivates you to excel? Hilton Grand Vacations offers an environment where you can achieve your aspirations and shape your career. Our culture is centered around crafting unforgettable experiences and positively...