Senior Vice President of Retail Banking
2 weeks ago
The Senior Vice President of Retail Banking is responsible for providing executive leadership and strategic direction for the retail and operational sectors of the bank. This role is pivotal in crafting and implementing a comprehensive deposit strategy aimed at achieving ambitious growth targets in retail lending, deposit accumulation, and cost management. The SVP will ensure that retail banking services are aligned with operational controls, compliance standards, and administrative reporting requirements. This position holds primary accountability for the growth and productivity of retail banking operations, while also developing channels for community banking services and product offerings.
KEY RESPONSIBILITIES:
Oversee and manage the Retail Lending, Branch Services, and Centralized Operations, including Wire Processing, E-Banking, and Call Center functions.
Foster a collaborative work environment to implement strategic sales initiatives and deposit growth objectives, continuously evaluating performance against the bank's strategic goals.
Engage with Senior Management in the formulation of long-term planning and strategic objectives for the bank. Direct immediate and long-term planning efforts based on ongoing performance assessments.
Provide leadership in setting overall objectives, policies, and plans for the designated market, and review related policies and procedures.
Collaborate with the Bank President and Senior Management team to review operations and advise on policy, business development, staffing, and administrative matters.
Lead the resolution of escalated customer complaints to mitigate reputational, compliance, and financial risks. Work with legal counsel as necessary in coordination with the Bank President.
Maintain expert-level knowledge of banking operations, regulations, and best practices.
Manage project coordination for new product launches, including implementation, testing, and post-launch support.
Identify and execute long-term strategies for optimizing the retail lending portfolio, product offerings, and market penetration in community banking.
Oversee loan and deposit pricing strategies in consultation with the Bank President. Assist in product development and pricing initiatives.
Ensure adherence to state and federal regulations governing community banking and retail operations.
Develop and implement metrics for business development in community banking products and services.
Recruit, lead, and develop the retail banking and operations teams, ensuring appropriate training and development opportunities are provided.
Work with team members to establish individual performance goals aligned with the bank's objectives. Stay informed on competitive trends and innovative practices in marketing and public relations.
Enhance community bank operations through technology and business development initiatives.
Manage direct reports to optimize productivity and efficiency, including hiring, performance monitoring, coaching, and compliance with regulatory standards.
Represent the bank in community and professional organizations, identifying opportunities for service expansion and market development.
Effectively lead the team through organizational changes while maintaining a positive and proactive approach.
Qualifications:
EXPERIENCE REQUIRED:
- At least 10 years of relevant experience in banking or a related field.
- Proven leadership experience in a banking environment, particularly in management roles.
- Bachelor's degree in business administration, finance, or a related discipline.
- Valid driver's license required.
Strong understanding of banking regulations and policies to support compliance and operational integrity.
Ability to collaborate with vendors to achieve business objectives.
Proficient in core banking systems and standard office technology, including Microsoft applications.
Excellent communication skills, both verbal and written, with a focus on customer service.
Ability to work independently and collaboratively within a team environment.
Professional demeanor and commitment to ethical behavior and confidentiality.
Demonstrated ability to adapt to change and manage competing priorities effectively.
WORK ENVIRONMENT:
Work is primarily conducted in a climate-controlled office environment with moderate noise levels.
Travel may be required for business purposes, with the expectation of maintaining a valid driver's license.
COMPENSATION & BENEFITS:
Compensation is commensurate with experience and location. The bank offers a comprehensive benefits package, including medical, dental, vision, life insurance, retirement savings plans, and paid time off.
COMPANY OVERVIEW:
Flagstar Bank is committed to serving the communities we operate in, reflecting their unique needs and values. We invite you to learn more about our mission and the opportunities available within our organization.
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