Customer Experience Manager
4 weeks ago
We are seeking a dynamic and experienced Customer Experience Manager to join our team in Hamilton, MT. As a senior leadership team member, you will play a critical role in driving team and company success, enhancing customer satisfaction, and ensuring seamless interactions across all touchpoints. The successful candidate will manage sales and marketing efforts, oversee customer service operations, and lead our retail store manager.
Qualifications:
- Bachelor's Degree and/or 10 years of experience in related positions.
- Proven experience in sales, marketing, customer service and retail.
- Strong strategic thinking and vision.
- Excellent communication and collaboration skills.
- Familiarity with customer service and marketing technologies and trends.
- Ability to analyze data and make informed business decisions.
- Proficiency in Microsoft Office Suite and CRM Software.
Sales and Marketing Leadership:
- Develop and execute strategies to drive customer acquisition and retention.
- Analyze market trends and customer needs to inform product offerings and pricing strategies.
Customer Service:
- Collaborate with cross-functional teams to ensure a cohesive and consistent customer experience.
- Analyzing and mapping out the customer journey to identify pain points and drive improvements.
- Gathering customer feedback through surveys, reviews, and other channels, and using data-driven insights to drive improvements.
Team Management:
- Recruit, train, and manage a high-performing sales and customer service team.
- Provide ongoing coaching and performance evaluations.
- Create a positive and collaborative work environment.
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