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Desktop Support Specialist

4 weeks ago

Phoenix, Arizona, United States GTN Technical Staffing Full time

Job Title: Desktop Support Specialist

Job Summary:

We are seeking a highly organized and self-motivated Desktop Support Specialist to join our team at GTN Technical Staffing. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Responsibilities:

  • Ticket Management: Manage and resolve technical issues in a timely and efficient manner.
  • Documentation: Create and update Standard Operating Procedures (SOPs) to ensure compliance and accuracy.
  • Access Management: Grant, modify, and disable access to company applications as needed.
  • Process Onboarding/Offboarding: Ensure a smooth transition for new employees and departing staff.
  • Shared Mailbox Management: Manage shared mailboxes and ensure timely responses to client inquiries.
  • Audit Support: Provide evidence for audit requests and ensure compliance with regulatory requirements.

Requirements:

  • SOX, PWC, Audit, Compliance Experience: Proven experience in SOX, PWC, audit, and compliance.
  • Process Improvement Experience: Experience in process improvement using agile, scrum, lean, ITIL, or green belt methodologies.
  • Organizational Skills: Excellent organizational skills with attention to detail.
  • Self-Motivation: Self-motivated with the ability to work independently.
  • Technical Skills: Proficient in Active Directory, Windows 10, Microsoft Office/O365, and PowerShell.

About GTN Technical Staffing:

We are GTN – The Go To Network. Our team is dedicated to providing exceptional technical support to our clients.