Tech Support Specialist

4 weeks ago


Phoenix, Arizona, United States Triwest Healthcare Full time
Job Summary

We are seeking a highly skilled Tech Support Specialist to join our team at TriWest Healthcare Alliance. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, resolving technical issues, and ensuring seamless operations of our desktop systems.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Resolve technical issues with desktop systems, software, and hardware
  • Document and track technical issues and resolutions
  • Collaborate with other technical teams to resolve complex technical issues
Requirements
  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • U.S. citizenship required
  • Must be able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation
  • Personal computer, Microsoft Server, networking, and operations experience
  • Experience in analyzing operations, including project management through implementation and support
Preferred Qualifications
  • Associates degree in Business, Computer Science, Engineering, or related field
  • A+, Help Desk, or Microsoft Certified Desktop Support Technician certification
  • 2+ years of technical experience with telephone systems/software
Working Conditions

Availability to work non-regular hours

Works within a standard office environment, with limited travel for maintenance and moves

Ability to lift objects up to 50 lbs

Participates in rotation of on-call responsibility



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