Tech Support Specialist
4 weeks ago
We are seeking a highly skilled Tech Support Specialist to join our team at TriWest Healthcare Alliance. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, resolving technical issues, and ensuring seamless operations of our desktop systems.
Key Responsibilities- Provide technical support to customers via phone, email, and in-person
- Resolve technical issues with desktop systems, software, and hardware
- Document and track technical issues and resolutions
- Collaborate with other technical teams to resolve complex technical issues
- High school diploma or equivalent required
- 2+ years of customer service experience
- U.S. citizenship required
- Must be able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation
- Personal computer, Microsoft Server, networking, and operations experience
- Experience in analyzing operations, including project management through implementation and support
- Associates degree in Business, Computer Science, Engineering, or related field
- A+, Help Desk, or Microsoft Certified Desktop Support Technician certification
- 2+ years of technical experience with telephone systems/software
Availability to work non-regular hours
Works within a standard office environment, with limited travel for maintenance and moves
Ability to lift objects up to 50 lbs
Participates in rotation of on-call responsibility
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Executive Support Specialist
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Tech Support Specialist
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IT Support Specialist
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