Senior Desktop Infrastructure Specialist

4 weeks ago


Phoenix, Arizona, United States TriWest Healthcare Alliance Full time

We offer remote work opportunities in various states across the US, with a focus on supporting our Department of Defense contract.

Veterans, Reservists, Guardsmen, and military family members are encouraged to apply.

Job Summary

The Senior Desktop Engineer plays a critical role in leading the desktop engineering team and defining the strategic direction of TriWest's desktop infrastructure.

This role involves overseeing the implementation of desktop standards, managing complex technical projects, and providing mentorship to junior engineers.

The Senior Desktop Engineer also serves as a liaison to internal departments and external vendors, ensuring the alignment of desktop services with business objectives.

Key Responsibilities

Maintain technical ownership over processes, standards, performance, and stability of all desktop/end-user technology solutions.

Provide technical leadership for the desktop engineering team; defining and implementing desktop standards and best practices.

Drive strategic initiatives to improve desktop infrastructure and user experience.

Collaborate with internal departments to understand business requirements and translate them into technical solutions.

Serve as a subject matter expert on desktop technologies and industry trends.

Provide technical guidance and mentorship to more junior engineers.

Technical leadership of major desktop infrastructure projects, including upgrades and migrations.

Establish and maintain positive relationships with external vendors for hardware and software procurement and support.

Ensure compliance with security standards and regulatory requirements.

Participate in incident and problem management processes, including root cause analysis.

Assist in change management efforts to proactively prevent change-related issues.

Contribute to standards definition for software, technology infrastructure, and related processes and procedures.

Contribute to project planning and tracking for related projects.

Cellular services management.

Ensure TriWest cellular devices are updated to meet security requirements, manage deployments, and training to end users.



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