Desktop Support Specialist II

3 weeks ago


Phoenix, Arizona, United States Mountain Park Health Center Full time

Job Summary: We are seeking a skilled Desktop Support Specialist II to provide technical support to end users at Mountain Park Health Center. The ideal candidate will have excellent problem-solving skills and the ability to work independently.

Key Responsibilities:

  • Provide technical support to end users remotely and at desk side
  • Support OS, Application, and Hardware issues
  • Enter updates and resolutions into the ticketing system using clear and appropriate language
  • Act as escalation point for support requests
  • Perform necessary account updates and other administrative functions as assigned
  • Help maintain IT inventory
  • Ensure that tickets are created, maintained, and resolved according to established standards and expectations
  • Update department Wiki as necessary or as assigned
  • Represent the IT team as a member of project teams when necessary

Requirements:

  • Must be able to work in a culturally competent and respectful manner
  • Must be able to interact with internal staff as well as external contacts


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