Desktop Support Technician I
2 days ago
Cable One and our family of brands are seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and ensuring the smooth operation of our desktop systems.
Key Responsibilities:
* Provide technical support to customers via phone, email, and in-person
* Troubleshoot hardware and software issues
* Install and configure basic workstation hardware and software
* Provide first-line user support
* Assist with user moves, including de-installation and re-installation
* Assist with desktop, laptop, and printer break-fix services
Requirements:
* HS Diploma or equivalent or AA Degree
* Certified Network Computer Technician or equivalent qualification
* Strong communication and problem-solving skills
Benefits:
* Medical, dental, and vision plans
* Life insurance (self, spouse, children)
* Paid time off (vacation, holiday, and personal/sick days)
* 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
* Group Legal plan with Identity Theft Protection
Why Join Us:
Cable One and our family of brands are committed to providing a safe and inclusive work environment. We offer a range of benefits and perks, including tuition reimbursement, annual community support, and advancement opportunities. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
Equal Opportunity Employer:
Cable One and our family of brands are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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