Support Specialist

3 weeks ago


Phoenix, Arizona, United States Pomeroy Technologies Full time
Job Summary:

This role is responsible for providing technical support to clients with Windows and Macintosh desktops/laptops. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for helping others.

Key Responsibilities:

Troubleshoot and resolve technical issues with Windows and Macintosh desktops/laptops
Respond to alert notifications and escalate issues to the VACO ITSS team as needed
Provide operating system updates and support for Macintosh desktops/laptops
Assist with the configuration and administration of Mac OS X Server
Document troubleshooting and corrective actions in the Help Desk system

Requirements:

Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Knowledge of Windows and Macintosh operating systems and software applications
Experience with ticket-tracking and request system workflow tools

Work Environment:

This role is based in a general office environment with standard office equipment available. The ideal candidate will be able to work independently and as part of a team to provide exceptional client support.

Physical and Mental Demands:

The physical and mental demands of this role include sitting for extended periods, using standard office equipment, and interacting with colleagues and clients. The ideal candidate will be able to lift and move up to 35 pounds and maintain composure in a fast-paced environment.

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