Document Production Specialist

1 day ago

Washington, Washington, D.C., United States Williams Lea Group Limited Full time
Job Summary

We are seeking a highly skilled Document Production Specialist to join our team at Williams Lea Group Limited. As a key member of our document production team, you will be responsible for providing high-quality document production services to our clients.

Key Responsibilities
  • Document Production: Perform document production work according to established policies and procedures, ensuring accuracy and quality in all tasks.
  • Job Request Assessment: Thoroughly assess job requests, identify the correct process needed to produce documents, and ensure appropriate completion throughout the task lifecycle.
  • Document Editing and Proofreading: Exercise independent judgment and use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests to client satisfaction.
  • Equipment and Technology: Demonstrate intermediate to advanced use of equipment, technology, software, and hardware necessary to perform job functions.
  • Team Coordination: Assist with coordination of document production services, preparation, intake, and workflow within the team.
  • Troubleshooting: Troubleshoot more complex software or hardware problems.
  • Quality Assurance: Utilize appropriate logs and/or tracking software for all assigned work and meet contracted deadlines for accepting, completing, and delivering all work.
  • Communication: Communicate with peers, supervisor, or client on job or deadline issues.
  • Continuous Improvement: Help foster a proactive environment of continuous service enhancement and relationship building with the client.
  • Confidentiality: Handle sensitive and/or confidential documents and information.
  • Training and Development: Perform Quality Assurance on work of others, train more junior staff members, and assist peer teams with proofreading, design, or other document production and preparation as needed.
Requirements
  • Education: High school diploma or equivalent required; higher level education preferred or equivalent work experience.
  • Experience: Minimum 3 years' experience preferably in a legal, banking, or large corporate environment.
  • Skills: Document production, word processing experience preferred; advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; adept with other software programs for editing and/or creating documents.
  • Knowledge: Knowledge of a legal timekeeping or job tracking system is preferred.
  • Personal Qualities: Ability to work in a fast-paced, team environment, working both independently and collaboratively; ability to prioritize work, balance projects, and meet deadlines in a timely manner; strong attention to detail with good organizational skills and emphasis on accuracy and quality; ability to handle sensitive and/or confidential documents and information; ability to make independent decisions that conform to business needs and policy; ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level.
  • Communication Skills: Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure.
  • Customer Service: Proven customer service skills are required to create, maintain, and enhance customer relationships.
  • Interpersonal Skills: Must be able to interact effectively with multi-functional and diverse backgrounds.
Working Conditions
  • Work Environment: Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
  • Overtime: Ability to work overtime as needed.
  • Professional Attire: Professional attire required.
  • Hazards: Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies.
  • Physical Demands: Must be able to work sitting down all or most of the time.

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