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Guest Service Representative

2 months ago

Nashville, Tennessee, United States Sonesta International Hotels Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Sonesta International Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.

Key Responsibilities:
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures.
  • Maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups.
  • Up-sell rooms where possible to maximize revenue.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
Requirements:
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
Benefits:

Sonesta International Hotels offers a comprehensive benefits package to our employees, including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

We are an equal opportunity employer and welcome applications from all qualified candidates. Please submit your application and resume for consideration.