Hotel Guest Service Representative

4 days ago


Nashville, Tennessee, United States HYATT Hotels Full time
Job Summary:

The Guest Service Agent is a key member of our hotel team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, handling check-in and check-out procedures, responding to guest requests, and providing exceptional customer service.

Key Responsibilities:

• Welcome and register arriving guests, ensuring all necessary information is obtained
• Conduct efficient and courteous check-in and check-out procedures
• Communicate effectively with Housekeeping and Engineering departments to ensure guest expectations are met
• Respond to guest requests and concerns in a professional and timely manner
• Meet guest billing requests and handle cash transactions in accordance with hotel policy
• Maintain current knowledge of hotel amenities, services, and local events
• Answer telephone calls in a professional manner and assist guests with inquiries
• Manage and resolve guest complaints and compliments in a courteous and professional manner

Requirements:

• At least one year of experience as a Front Desk Agent
• Excellent personal presentation and interpersonal skills
• Positive and cheerful demeanor, with a caring personality
• Good problem-solving ability
• Fluency in reading, writing, and spoken English

  • Nashville, Tennessee, United States HYATT Hotels Full time

    Job Summary:As a Guest Service Agent at HYATT Hotels, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out. Your role will involve welcoming and registering guests, handling room reservations, and responding to guest requests in a professional and courteous...


  • Nashville, Tennessee, United States Loews Hotel & Resorts Full time

    Join Our Team at Loews Hotels & CoWe are a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada.Our hotels are located in major city centers and resort destinations from coast to coast, offering a unique blend of style, comfort, and exceptional service.As a Guest Services Agent, you...


  • Nashville, Tennessee, United States Loews Hotel & Resorts Full time

    Deliver Exceptional Guest ExperiencesAt Loews Hotels & Co, we're committed to providing unparalleled service to our guests. As a Guest Services Agent, you'll play a vital role in ensuring our guests have an unforgettable stay with us.Our Portfolio: With 26 hotels and resorts across the United States and Canada, we offer a diverse range of experiences for our...


  • Nashville, Tennessee, United States HYATT Hotels Full time

    Job Summary:The Guest Service Agent plays a vital role in ensuring a seamless and enjoyable experience for our guests. As a key member of our front desk team, you will be responsible for welcoming and registering guests, handling room reservations, and addressing any guest needs or concerns.Key Responsibilities:Provide exceptional customer service and ensure...


  • Nashville, Tennessee, United States Dream Nashville Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Dream Nashville. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Welcome and register...


  • Nashville, Tennessee, United States Vista Host Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Vista Host Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.Key ResponsibilitiesProvide exceptional customer service to all...


  • Nashville, Tennessee, United States Kimpton Hotel Full time

    About the RoleWe're seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Aertson Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesRegistration and...

  • Guest Service Agent

    3 weeks ago


    Nashville, Tennessee, United States Kimpton Hotel Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Kimpton Aertson Hotel. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Registration and check-out of hotel...


  • Nashville, Tennessee, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to guests, responding...


  • Nashville, Tennessee, United States Kimpton Hotel Full time

    About UsWe're a boutique hotel that believes in creating meaningful connections with our guests and team members. Our founder, Bill Kimpton, started this journey in 1981 with a passion for providing exceptional hospitality. We're committed to making a difference in the lives of our guests, employees, and the community.Job SummaryWe're seeking a Guest Service...


  • Nashville, Tennessee, United States Dimension Hospitality Full time

    Job Title: Guest Service RepresentativeDimension Hospitality is seeking a highly skilled Guest Service Representative to join our team.Job Summary:The Guest Service Representative will be responsible for providing exceptional customer service to guests, ensuring a positive experience throughout their stay. This includes greeting and registering guests,...


  • Nashville, Tennessee, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyAnswer guest inquiries about hotel...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized...


  • Nashville, Tennessee, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Sonesta International Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key Responsibilities:Register guests, issue room keys, and provide information on hotel services...


  • Nashville, Tennessee, United States Conrad Hotels & Resorts Full time

    Job Summary:The Guest Services Agent is a critical role in ensuring exceptional guest experiences at our hotel. As the first and last point of contact for our guests, you will be responsible for welcoming and registering guests, processing check-in and check-out, and responding to guest inquiries and complaints.Key Responsibilities:Provide exceptional...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesAssist guests...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesAssist guests...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Vip Guest Services Representative to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and delivering a personalized experience to...


  • Nashville, Tennessee, United States Choice Hotels Full time

    Job SummaryThe Front Office Representative is a key member of our hotel team, responsible for delivering exceptional guest service and ensuring a seamless arrival and departure experience for our valued customers.Key ResponsibilitiesProcess guest registrations and transactions in a timely and efficient mannerProvide personalized attention and respond to...