Guest Service Agent

4 days ago

Nashville, Tennessee, United States Sonesta International Hotels Full time
Job Summary

The Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations. As the first point of contact for guests, this role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities

  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues efficiently.
  • Accurately process all cash and credit card transactions, maintaining the security of cash, credit card transactions, and guest information.
  • May book guest reservations, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control, and release guest safe-deposit boxes.
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Requirements and Qualifications

  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
Benefits

Sonesta International Hotels offers a comprehensive benefits package to its employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, and various employee perks and discounts.

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