VIP Guest Services Representative

4 days ago

Nashville, Tennessee, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Assist guests with pre-arrival and arrival processes, including check-in, member activities, and problem resolution.
  • Conduct pre-calls to arriving members, make pre-arrival arrangements, and handle member arrival requests.
  • Review and log preferences and traces in our computer system.
  • Respond to special requests from guests with unique needs and follow up to promote satisfaction.
  • Provide information about the property and surrounding area amenities, including special events and activities.
  • Answer, record, and process all calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments to resolve calls, requests, or problems.
  • Assist with reservation services and perform lobby ambassador tasks.
  • Review shift logs and document pertinent information in our computer system and logbooks.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.
  • Ability to stand, sit, or walk for extended periods and lift objects weighing less than or equal to 10 pounds.
About Us

Marriott International Inc. is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing thoughtful, big-hearted service to our guests and strive to create environments, services, and programming that bring people together in an extraordinary way.

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