Guest Service Ambassador
2 weeks ago
At Nothing Bundt Cakes, we're more than just a bakery - we're a team of passionate individuals dedicated to spreading joy and making every celebration sweeter. As a Guest Service Representative, you'll be the face of our brand, providing exceptional customer service and creating unforgettable experiences for our guests.
Key Responsibilities:- Prompt and Friendly Service: Greet guests with warmth and enthusiasm, determining their interests and needs to create a superior guest experience.
- Product Knowledge: Maintain strong knowledge of our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
- Merchandise Suggestions: Suggest additional merchandise, such as balloons, candles, and cards, to complete unique celebrations.
- Order Processing: Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club for special promotions.
- Bakery Presentation: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Restocking and Assisting: Restock retail merchandise and cake display case to ensure a strong visual presentation and assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Health and Safety: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
- Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
- Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
- Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
- Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others, builds positive, productive relationships with all team members, and listens actively and communicates openly, clearly, and respectfully.
We offer a competitive hourly rate of $14.00 and a fun, casual work environment with opportunities for growth and development. If you're passionate about delivering exceptional customer service and making every celebration sweeter, we'd love to hear from you
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