Guest Services Ambassador

5 days ago


Nashville, Tennessee, United States Schulte Full time
Job Title: Guest Services Representative

Collegiate Hotel Group is seeking a skilled Guest Services Representative to join our team at Graduate Nashville. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Greets guests warmly and personally recognizes them upon arrival
  • Reviews arrival lists daily and prepares welcome amenities
  • Escorts VIPs to their rooms and checks them in prior to arrival
  • Answers phone calls promptly and transfers calls as needed
  • Counts and secures cash at the beginning and end of each shift
  • Maintains a clean and organized front desk area
  • Assists with lobby activation and utilizes proper procedures for handling guest PPI data
  • Communicates effectively with guests and team members to resolve issues and exceed expectations
Requirements:
  • Prior customer service experience
  • High school diploma or equivalent
  • Basic computer skills and ability to communicate effectively verbally and in writing
Benefits:
  • Daily pay
  • Free telemedicine and virtual mental health care access
  • Multiple health insurance and life insurance options
  • 401k plan with company match
  • Paid time off for eligible team members
  • Holiday pay and paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts


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