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Account Manager

1 month ago

Boca Raton, Florida, United States NSD NEWCO Full time
Job Title: Account Manager

NSD NEWCO is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing and growing a defined book of business by strengthening relationships with high-value automotive and/or insurance accounts.

Key Responsibilities:
  • Develop a thorough understanding of clients' positions in the market, their products/services, points of difference, and competitive landscapes.
  • Communicate with clients on a daily, weekly, and monthly basis, responding to specific queries via email, phone, online presentations, screen-share, and in-person meetings.
  • Analyze account-level data and research areas of opportunity, forecasting and tracking key account metrics, and developing targeted growth and partnership strategies.
  • Maintain accurate client records, keeping track of contract updates and renewals.
  • Work closely with the Sales team to onboard and integrate new clients.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors, serving as the primary point of contact and ensuring customer satisfaction.
  • Organize, facilitate, and create content for business reviews with assigned accounts, clearly communicating the progress of quarterly initiatives.
  • Expertly facilitate the coordination of internal resources to resolve complex problems for assigned accounts.
  • Develop a thorough understanding of NSD products and service offerings to better upsell and cross-sell to accounts.
  • Communicate voice of the customer feedback to upper management and help drive strategic initiatives and program or process improvements.
  • Act as a subject matter expert in all customer experience internal processes.
  • Perform competitive analysis to understand the positioning of our customers relative to their competitors, delivering strategic recommendations based on a comprehensive understanding of both the competitive landscape and our own internal data.
  • Collaborate with internal teams, including Sales, Product Development, and Operations, to ensure customer needs are met, providing feedback based on customer interactions to help shape the development of new products and services.
  • Offer ongoing training and support to customers, helping them understand how to leverage NSD's products and services to enhance their business operations.
Requirements:
  • Strong analytical mindset, with the ability to analyze complex data sets and translate them into actionable business insights.
  • Deep understanding of the Roadside Assistance or insurance industry, with the ability to stay updated on industry trends and apply this knowledge to customer engagements.
  • Natural curiosity to explore new ideas, ask probing questions, and seek to understand the intricacies of our customers' businesses.
  • Ability to think critically about business challenges and opportunities, providing strategic recommendations that are grounded in data and industry insights.
  • Excellent verbal, written communication, listening, negotiation, and presentation skills, with the ability to present complex ideas in a clear and compelling manner.
  • Strong focus on understanding customer needs and delivering solutions that enhance their business operations.
  • Proficient computer skills, with working knowledge of Microsoft Excel, PowerPoint, Word, and Teams, and experience with Salesforce, JIRA, Power BI, and Tableau a plus.
  • Ability to multi-task, follow up, and meet deadlines.
  • Strong attention to detail.
Preferred Qualifications:
  • Bachelor's degree in business, statistical science, math, marketing, or a related field.
  • Minimum of five years of experience in account management, business analysis, or a similar role, preferably within the automotive, insurance, or related industries.
  • Proven track record of building and maintaining strong customer relationships.
Work Environment:

The usual environment is in a business office with a moderate noise level, although the environment includes airport travel on commercial airlines and visiting clients in their environments, which may differ substantially from client to client.