Account Manager

4 weeks ago

Boca Raton, Florida, United States NSD NEWCO Full time
Job Summary

The Account Manager will be responsible for managing, growing, and retaining a defined book of business by strengthening relationships with high-value automotive and/or insurance accounts, including enterprise and strategic accounts, and expanding NSD's product penetration.

Key Responsibilities
  • Develop a thorough understanding of the clients' position in the market, their product/service, points of difference, and competitive landscape.
  • Communicate with clients on a daily, weekly, and monthly basis and respond to specific queries via email, phone, online presentations, screen-share, and in-person meetings.
  • Ability to identify discrepancies, problem-solve, and take initiatives to correct using innovative ideas to meet client needs.
  • Maintain accurate client records, keeping track of contract updates and renewals.
  • Analyze account-level data and research areas of opportunity; forecast and track key account metrics and develop targeted growth and partnership strategies while providing actionable insights that align with best practices.
  • Work closely with customers to develop strategies that improve their competitive positioning within the market.
  • Responsible for working with the Sales team to onboard and integrate new clients.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors; serve as the primary point of contact, ensuring customer satisfaction and fostering trust through expert guidance.
  • Organize, facilitate, and create content for business reviews with assigned accounts, clearly communicating the progress of quarterly initiatives.
  • Expertly facilitate the coordination of internal resources to resolve complex problems for assigned accounts.
  • Develop a thorough understanding of NSD products and service offerings to better upsell and cross-sell to accounts.
  • Communicate 'voice of the customer' feedback to upper management and help drive strategic initiatives and program or process improvements.
  • Acts as a subject matter expert in all customer experience internal processes.
  • Perform competitive analysis to understand the positioning of our customers relative to their competitors. Deliver strategic recommendations based on a comprehensive understanding of both the competitive landscape and our own internal data, helping customers enhance their market position.
  • Collaborate with internal teams, including Sales, Product Development, and Operations, to ensure customer needs are met. Provide feedback based on customer interactions to help shape the development of new products and services.
  • Offer ongoing training and support to customers, helping them understand how to leverage NSD's products and services to enhance their business operations. Ensure they are equipped with the knowledge and tools to succeed.
Requirements
  • Strong analytical mindset with the ability to analyze complex data sets and translate them into actionable business insights.
  • Deep understanding of the Roadside Assistance or insurance industry, with the ability to stay updated on industry trends and apply this knowledge to customer engagements.
  • Natural curiosity to explore new ideas, ask probing questions, and seek to understand the intricacies of our customers' businesses and stay informed about the latest industry developments.
  • Ability to think critically about business challenges and opportunities, providing strategic recommendations that are grounded in data and industry insights.
  • Excellent verbal, written communication, listening, negotiation, and presentation skills, with the ability to present complex ideas in a clear and compelling manner.
  • Strong focus on understanding customer needs and delivering solutions that enhance their business operations.
  • Proficient computer skills, with working knowledge of Microsoft Excel, PowerPoint, Word, and Teams, and experience with Salesforce, JIRA, Power BI, and Tableau.
  • Ability to multi-task, follow up, and meet deadlines.
  • Strong attention to detail.
Preferred Qualifications
  • Bachelor's degree in business, statistical science, math, marketing, or a related field.
  • Minimum of five years of experience in account management, business analysis, or a similar role, preferably within the automotive, insurance, or related industries.
  • Proven track record of building and maintaining strong customer relationships.
Work Environment
  • Monday to Friday, 8:30 AM to 5:30 PM, with occasional nights/weekends for travel to client locations and conferences.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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