Counter Sales Representative
4 days ago
Job Title: Counter Sales Representative
Company: Hubbard Pipe & Supply Inc.
Job Type: Full-time
Job Summary:
We are seeking a highly motivated and customer-focused Counter Sales Representative to join our team at Hubbard Pipe & Supply Inc. As a Counter Sales Representative, you will be responsible for providing exceptional customer service, increasing sales, and driving customer satisfaction.
Responsibilities:
- Customer Service:
- Answer incoming calls and greet customers in a friendly and professional manner.
- Assist customers in making product selections by asking questions and actively listening to identify customer needs.
- Research and source products for customers using various tools.
- Enter sales orders into the ERP system for invoicing or cash payments.
- Process customer returns and warranties following company guidelines.
- Follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
- Develop good working relationships and rapport with customers.
- Maintain the highest standards of cleanliness and appearance of the showroom.
- Resolve customer complaints and disputes in a timely and professional manner.
- Sales Results:
- Prepare and issue sales quotes following company guidelines.
- Educate customers and prospects about the variety of products available for sale and the benefits of shopping at Hubbard Pipe & Supply.
- Increase customer satisfaction and store profitability by proactively recommending additional items and promotions.
- Communicate sales lead information to outside sales staff and management.
- Promote surplus, sale, discounted, and obsolete inventory to customers.
- General Responsibilities:
- Maintain knowledge of new and existing products and inventory by participating in training and seeking knowledge from experienced staff members and factory reps.
- Assist in receiving, shipping, and general warehouse duties as needed.
- Complete all transactions and necessary paperwork accurately and in a timely manner.
Requirements:
We are looking for a highly motivated and customer-focused individual with previous sales experience. The ideal candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be able to maintain a high level of accuracy and attention to detail.
Working Hours: Monday - Friday, 8am - 5pm
Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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