Counter Sales Representative

4 days ago


Concord, North Carolina, United States Hubbard Pipe & Supply Inc. Full time
Job Description

Job Title: Counter Sales Representative

Company: Hubbard Pipe & Supply Inc.

Job Type: Full-time

Job Summary:

We are seeking a highly motivated and customer-focused Counter Sales Representative to join our team at Hubbard Pipe & Supply Inc. As a Counter Sales Representative, you will be responsible for providing exceptional customer service, increasing sales, and driving customer satisfaction.

Responsibilities:

  • Customer Service:
    • Answer incoming calls and greet customers in a friendly and professional manner.
    • Assist customers in making product selections by asking questions and actively listening to identify customer needs.
    • Research and source products for customers using various tools.
    • Enter sales orders into the ERP system for invoicing or cash payments.
    • Process customer returns and warranties following company guidelines.
    • Follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
    • Develop good working relationships and rapport with customers.
    • Maintain the highest standards of cleanliness and appearance of the showroom.
    • Resolve customer complaints and disputes in a timely and professional manner.
  • Sales Results:
    • Prepare and issue sales quotes following company guidelines.
    • Educate customers and prospects about the variety of products available for sale and the benefits of shopping at Hubbard Pipe & Supply.
    • Increase customer satisfaction and store profitability by proactively recommending additional items and promotions.
    • Communicate sales lead information to outside sales staff and management.
    • Promote surplus, sale, discounted, and obsolete inventory to customers.
  • General Responsibilities:
    • Maintain knowledge of new and existing products and inventory by participating in training and seeking knowledge from experienced staff members and factory reps.
    • Assist in receiving, shipping, and general warehouse duties as needed.
    • Complete all transactions and necessary paperwork accurately and in a timely manner.

Requirements:

We are looking for a highly motivated and customer-focused individual with previous sales experience. The ideal candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be able to maintain a high level of accuracy and attention to detail.

Working Hours: Monday - Friday, 8am - 5pm

Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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