Customer Service Representative

20 hours ago


Concord, North Carolina, United States Affinity Executive Search Full time
Job Summary

A dynamic and results-driven Customer Service Specialist is sought by Affinity Executive Search to join our client's team. As a key member of the sales team, you will be responsible for providing exceptional customer service, supporting sales efforts, and driving business growth.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Sales Support: Assist the sales team in meeting sales goals, process orders, and maintain accurate customer information.
  • Account Management: Build and maintain strong relationships with customers, identify new business opportunities, and develop strategic plans to drive growth.
  • Communication: Effectively communicate with internal teams, including sales, warehouse, and accounting, to resolve shipping and accounting inquiries.
  • Product Knowledge: Stay up-to-date on product information, features, and benefits to provide accurate information to customers and sales teams.
Requirements:
  • 2+ years of experience in a customer-facing role, preferably in the food industry.
  • Strong understanding of sales processes and dynamics.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in word processing software and data entry skills.
What We Offer:
  • A competitive salary range of $55-65K.
  • A comprehensive company health plan, including health, dental, and vision coverage.
  • A 401(k) plan with a 3% company match.
  • A generous holiday and vacation package.


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