Lead Hospitality Ambassador

1 week ago

Little Rock, Arkansas, United States Resort Lifestyle Communities Full time

**Job Summary**

Resort Lifestyle Communities is seeking a highly skilled and customer-focused individual to serve as a Lead Hospitality Ambassador. This role is responsible for providing exceptional service and hospitality to residents and guests by serving from the heart.

As a key member of our community leadership team, you will be passionate about delivering a positive and memorable experience to everyone you interact with.

**Key Responsibilities**

  • Assist in various areas, including interacting with residents and guests, answering phone calls, marketing, administrative work, assisting with events, and performing cleaning duties.
  • Provide a lasting first impression to visitors of the community while balancing and prioritizing multiple roles and responsibilities.
  • Anticipate the needs of residents, guests, and team members, including outside vendor deliveries.
  • Monitor and respond to emergencies, such as the resident emergency call system, building life safety systems, and the fire alarm panel.
  • Support the Community Managers by assuming leadership responsibilities in their absence.

**Requirements**

  • Must be 21 years of age or older, maintain a current driver's license, and have a clean driving record.
  • High school diploma or equivalent (GED) is required.
  • Ability to move tables and furniture periodically, lift and carry approximately 25 pounds.
  • Initiative and problem-solving skills, with the ability to de-escalate critical situations.
  • Intermediate proficiency in Microsoft Office programs (Outlook, Word, and Excel).
  • Strong knowledge of the local community, area, and region preferred.
  • Previous work experience in customer service or hospitality.

**What We Offer**

  • A competitive stipend of $592 per month to apply towards benefits, including health, dental, and vision insurance, life insurance, short-term and long-term disability, and more.
  • Access to earned income through OnDemand Pay.
  • Paid holidays and vacation time.
  • A 401(k) with a generous employer match.

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