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Front Desk Representative

2 months ago

Little Rock, Arkansas, United States Midas Hospitality Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Midas Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and room assignments
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner
  • Process payments, handle guest complaints, and maintain accurate records
  • Collaborate with housekeeping, maintenance, and other departments to ensure a smooth and efficient operation
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous experience in a front desk or customer service role; hospitality industry experience a plus
  • Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment
  • Ability to lift up to 25 pounds and stand for long periods

About Midas Hospitality: We are a leading hospitality company recognized for our commitment to excellence and customer satisfaction. Our team members are passionate about delivering exceptional service and creating memorable experiences for our guests.