Hospitality Team Member

6 days ago

Little Rock, Arkansas, United States Kana Hotel Group Full time

Job Summary

Kana Hotel Group is a leading hospitality company that prides itself on delivering exceptional service and value to its guests. As a Guest Service Representative, you will play a critical role in creating a warm and welcoming atmosphere for our guests.

Key Responsibilities

  • Greet guests and perform check-in/out procedures with a smile and a friendly demeanor.
  • Follow all cash and credit card procedures required by hotel and brand standards to ensure accuracy and security.
  • Check house count to determine the rooms available for the day and review credit limit exception reports to ensure seamless operations.
  • Update housekeeping room status and balance departments from daily activity reports to maintain a high level of service quality.
  • Perform cashier shift changes and explain hotel promotional items to guests, highlighting our unique amenities and services.
  • Respond promptly to guest inquiries and complaints, offering alternate solutions and demonstrating a commitment to exceptional service.
  • Document guest accidents and maintain a high level of attention to detail to ensure a safe and enjoyable experience for all guests.

Requirements

  • High School diploma or GED preferred.
  • One year of hospitality experience required, with a focus on customer service and cash handling.
  • Ability to work various shifts, including evenings, weekends, and holidays, with a flexible and adaptable attitude.
  • Knowledge of the hotel layout, amenities, and procedures, as well as local geographic area knowledge and community events.

What We Offer

  • A competitive salary and benefits package, including medical, vision, dental, 401K, and immediate pay earned wage access.
  • Opportunities for growth and advancement within the company, with a focus on developing your skills and talents.
  • A dynamic and supportive work environment that values teamwork and collaboration.

Kana Hotel Group is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace that values and respects all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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