Customer Service Ambassador
2 months ago
Job Summary:
Schulte Companies is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Greet guests and provide personalized service to ensure a warm and welcoming experience.
- Handle guest inquiries and resolve any issues in a professional and courteous manner.
- Process reservations and check-ins efficiently and accurately.
- Assist with luggage and transportation needs, ensuring guests' comfort and convenience.
- Maintain the cleanliness and organization of the lobby and common areas, upholding the highest standards of hospitality.
- Promote hotel amenities and services to guests, enhancing their overall experience.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong problem-solving skills and attention to detail.
- Ability to work a flexible schedule, including evenings and weekends.
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