Technical Support Specialist
2 weeks ago
Position Overview:
Prototype IT is in search of dedicated IT Help Desk Support Specialists who possess strong problem-solving abilities and a keen interest in expanding their IT expertise within a dynamic and fast-paced environment.
In this role, you will have the chance to assist clients across various sectors, utilizing cutting-edge technologies, all while being part of a culture that prioritizes employee well-being.
Our IT Help Desk Support Specialists are responsible for delivering technical assistance to clients by installing, configuring, repairing, and troubleshooting both hardware and software issues.
Qualifications:
Minimum of 2 years' experience in a technical support capacity.
A degree in Information Technology, Computer Science, or equivalent professional experience.
Proficient technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.
Exceptional communication skills, both written and verbal.
Ability to effectively collaborate with users at all organizational levels.
Strong analytical skills and a creative approach to problem-solving.
Capability to work independently as well as collaboratively within a team.
IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are advantageous.
Key Responsibilities:
Provide remote technical support to clients facing software or hardware challenges.
Address IT-related incidents and requests promptly and efficiently.
Diagnose and troubleshoot technical issues, including hardware and software malfunctions, network connectivity, and printing problems.
Escalate complex technical matters to the appropriate IT personnel as necessary.
Assist in the installation and configuration of software and hardware for staff members.
Act as a liaison with third-party vendors to resolve technical issues or coordinate maintenance tasks.
Maintain detailed records of IT-related incidents, requests, and resolutions using a help desk ticketing system.
Contribute to the creation and upkeep of IT documentation and procedures.
Stay informed about emerging trends and technologies in IT support.
Approach all interactions with clients and colleagues in a friendly, service-oriented manner.
Compliance with Standards:
Adhere to IT standards, including regular attendance, grooming, and security protocols.
About Prototype IT:
Company Overview:
Prototype IT:
Prototype IT is a prominent Managed Service Provider, dedicated to delivering tailored IT management services to a diverse clientele across the nation.
With a team of skilled IT professionals, we offer quality support and services that allow our clients to focus on their core business objectives, free from daily IT challenges.
Our Commitment:
At Prototype IT:
We are devoted to fostering a workplace culture centered on our core values: Collaboration, Integrity, Agility, Loyalty, and Knowledge Pursuit.
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