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Technical Support Specialist

2 months ago


Lewisville, Texas, United States Prototype IT Full time
Technical Support Specialist

We are looking for dedicated Technical Support Specialists who have a strong passion for resolving technical challenges and a desire to enhance their skills in a fast-paced environment. As part of our team, you will engage with clients across diverse sectors, leveraging cutting-edge technologies, within a company culture that values its workforce.

Qualifications:

  • At least 2 years of experience in technical assistance.
  • Educational background in Information Technology, Computer Science, or a related discipline.
  • Expertise in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote support.
  • Excellent communication abilities, both written and verbal.
  • Capacity to work collaboratively with individuals at all organizational levels.
  • Strong analytical skills with a creative approach to problem-solving.
  • Able to work autonomously or as part of a team.
  • Preferred certifications include CompTIA A+, Network+, or Microsoft Certified Professional (MCP).

Key Responsibilities:

  • Deliver remote technical assistance to clients facing hardware or software challenges.
  • Respond swiftly to IT-related incidents and requests.
  • Diagnose and troubleshoot technical issues, including network connectivity and printing problems.
  • Assist with software and hardware installations and configurations.
  • Work with external vendors for issue resolution or maintenance coordination.
  • Maintain detailed records of IT incidents and solutions using a ticketing system.
  • Contribute to IT documentation and procedural guidelines.
  • Stay updated on emerging technologies in IT support.
  • Engage with customers and colleagues in a professional and service-oriented manner.
  • Comply with company standards, including attendance and security protocols.

About Our Company:

We take pride in being a leading Managed Service Provider, dedicated to delivering tailored IT management services to clients nationwide. Our team of skilled IT professionals is committed to providing dependable support and services, enabling businesses to concentrate on their core functions.

Why Join Us?

At our organization, we emphasize the importance of our employees and cultivate a culture rooted in collaboration, integrity, adaptability, loyalty, and a commitment to continuous learning.