Technical Support Specialist
2 months ago
Position Overview:
Prototype IT is on the lookout for skilled Technical Support Specialists who are adept at problem-solving and eager to enhance their IT expertise in a dynamic and fast-paced environment.
This role offers the chance to assist clients across various sectors, utilizing cutting-edge technologies within a culture that prioritizes employee well-being.
Our Technical Support Specialists deliver essential technical assistance to clients by installing, configuring, repairing, and troubleshooting both hardware and software issues.
Qualifications:
Minimum of 2 years' experience in a technical support capacity.
A degree in Information Technology, Computer Science, or equivalent professional experience.
Proficient technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.
Exceptional communication abilities, both written and verbal.
Capability to collaborate effectively with users at all organizational levels.
Strong analytical skills and a creative approach to problem-solving.
Ability to work autonomously as well as part of a collaborative team.
IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are advantageous.
Key Responsibilities:
Provide remote technical support to clients facing software or hardware challenges.
Address IT-related incidents and requests promptly and efficiently.
Diagnose and troubleshoot technical issues, including hardware and software malfunctions, network connectivity, and printing problems.
Escalate complex technical challenges to the appropriate IT personnel as necessary.
Assist in the installation and configuration of software and hardware for staff.
Act as a liaison with third-party vendors to resolve technical issues or coordinate maintenance tasks.
Maintain accurate records of IT-related incidents, requests, and resolutions using a help desk ticketing system.
Contribute to the creation and upkeep of IT documentation and procedures.
Stay informed about emerging trends and technologies in IT support.
Approach all interactions with clients and colleagues in a friendly, service-oriented manner.
Compliance:
Adhere to IT standards, including regular attendance, grooming, and security protocols.
About Prototype IT:
Company Overview:
Prototype IT:
Prototype IT is a prominent Managed Service Provider in the Dallas-Fort Worth area, dedicated to delivering tailored IT management services to a diverse clientele across the nation.
With a team of experienced IT professionals, we provide quality support and services that allow our clients to focus on their core business objectives, free from daily IT challenges.
Our Commitment:
At Prototype IT:
We are dedicated to prioritizing our employees and fostering a culture grounded in our core values: Collaboration, Integrity, Agility, Loyalty, and Knowledge Pursuit.
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