Technical Support Specialist

2 months ago


Lewisville, Texas, United States Prototype IT Full time

Position Overview:

Prototype IT is on the lookout for skilled Technical Support Specialists who are adept at problem-solving and eager to enhance their IT expertise in a dynamic and fast-paced environment.

This role offers the chance to assist clients across various sectors, utilizing cutting-edge technologies within a culture that prioritizes employee well-being.

Our Technical Support Specialists deliver essential technical assistance to clients by installing, configuring, repairing, and troubleshooting both hardware and software issues.


Qualifications:
Minimum of 2 years' experience in a technical support capacity.

A degree in Information Technology, Computer Science, or equivalent professional experience.

Proficient technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.

Exceptional communication abilities, both written and verbal.

Capability to collaborate effectively with users at all organizational levels.

Strong analytical skills and a creative approach to problem-solving.

Ability to work autonomously as well as part of a collaborative team.

IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are advantageous.

Key Responsibilities:
Provide remote technical support to clients facing software or hardware challenges.

Address IT-related incidents and requests promptly and efficiently.

Diagnose and troubleshoot technical issues, including hardware and software malfunctions, network connectivity, and printing problems.

Escalate complex technical challenges to the appropriate IT personnel as necessary.

Assist in the installation and configuration of software and hardware for staff.

Act as a liaison with third-party vendors to resolve technical issues or coordinate maintenance tasks.

Maintain accurate records of IT-related incidents, requests, and resolutions using a help desk ticketing system.

Contribute to the creation and upkeep of IT documentation and procedures.

Stay informed about emerging trends and technologies in IT support.

Approach all interactions with clients and colleagues in a friendly, service-oriented manner.

Compliance:
Adhere to IT standards, including regular attendance, grooming, and security protocols.

About Prototype IT:

Company Overview:

Prototype IT:
Prototype IT is a prominent Managed Service Provider in the Dallas-Fort Worth area, dedicated to delivering tailored IT management services to a diverse clientele across the nation.

With a team of experienced IT professionals, we provide quality support and services that allow our clients to focus on their core business objectives, free from daily IT challenges.


Our Commitment:

At Prototype IT:


We are dedicated to prioritizing our employees and fostering a culture grounded in our core values: Collaboration, Integrity, Agility, Loyalty, and Knowledge Pursuit.



  • Lewisville, Texas, United States Insight Global Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing top-notch desktop support and service restoration for our daily operations and projects.Key Responsibilities:Provide desktop support and...


  • Lewisville, Texas, United States Prototype IT Full time

    Position Overview:Prototype IT is in search of dedicated IT Help Desk Support Specialists who possess strong problem-solving abilities and a keen interest in expanding their IT expertise within a dynamic and fast-paced environment. In this role, you will have the chance to assist clients across various sectors, utilizing cutting-edge technologies, all while...


  • Lewisville, Texas, United States BridgeWork Partners Full time

    Job Title: Technical AssistantWe are seeking a skilled Technical Assistant to join our team at BridgeWork Partners in Carrollton, TX. As a Technical Assistant, you will play a crucial role in supporting various engineering and technical tasks, including writing manuals, product inspections, and providing technical training.Key Responsibilities:Develop and...


  • Lewisville, Texas, United States Prudent Technologies and Consulting, Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Associate to join our team at Prudent Technologies and Consulting, Inc. The successful candidate will provide desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment.Key ResponsibilitiesProvide technical support for PCs, MACs,...


  • Lewisville, Texas, United States Prudent Technologies & Consulting Full time

    Job SummaryThe Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. This role involves performing a broad range of IT support services, including PC, MAC, software, hardware, and basic network support.Key Responsibilities•...


  • Lewisville, Texas, United States AnewHealth Full time

    Job SummaryThe Technical Support Analyst at AnewHealth provides critical support and guidance to users experiencing technical issues related to assigned applications. This role is responsible for the daily maintenance, troubleshooting, and issue triage of various applications necessary for the company to function. The ideal candidate will have strong...

  • IT Support Specialist

    3 weeks ago


    Lewisville, Texas, United States Prototype IT Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Prototype IT. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining accurate records of IT-related incidents and...


  • Lewisville, Texas, United States Quest Diagnostics Full time

    Job Title: Technical Laboratory SpecialistQuest Diagnostics is seeking a highly skilled Technical Laboratory Specialist to join our team. As a Technical Laboratory Specialist, you will be responsible for ensuring the highest quality of laboratory operations and maintaining compliance with regulatory requirements.Key Responsibilities:Coordinate and document...

  • IT Support Specialist

    1 month ago


    Lewisville, Texas, United States Prototype IT Full time

    IT Support Specialist Job Description **Job Summary** Prototype:IT is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to clients, troubleshoot and diagnose technical problems, and maintain accurate records of IT-related incidents and requests. **Key Responsibilities** *...

  • IT Support Specialist

    4 weeks ago


    Lewisville, Texas, United States Prototype IT Full time

    Job Title: IT Help Desk Support SpecialistPrototype:IT is seeking a skilled IT Help Desk Support Specialist to join our team. As a key member of our IT support team, you will provide technical assistance to clients in a variety of industries, utilizing the latest technologies and best practices.Key Responsibilities:Provide remote technical support to clients...


  • Lewisville, Texas, United States Prototype IT Full time

    Job Title: IT Help Desk Support SpecialistPrototype:IT is seeking a skilled IT Help Desk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to clients in a fast-paced and dynamic environment.Key Responsibilities:Provide remote technical assistance to clients experiencing...

  • IT Support Specialist

    1 month ago


    Lewisville, Texas, United States Prototype IT Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at Prototype IT. As a key member of our IT department, you will provide technical support to our clients, ensuring they receive the highest level of service and assistance.Key Responsibilities:Provide remote technical assistance to clients experiencing software or...

  • IT Support Specialist

    4 weeks ago


    Lewisville, Texas, United States Prototype IT Full time

    About the RolePrototype:IT is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring that our systems are running smoothly.Key ResponsibilitiesProvide technical support to clients via...


  • Lewisville, Texas, United States Prototype IT Full time

    Job Summary:Prototype IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance to clients who are experiencing software or hardware issues. You will troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems. You...


  • Lewisville, Texas, United States Prototype IT Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Prototype IT. As a key member of our IT department, you will provide technical support to our clients, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of our network and systems.Key Responsibilities:• Provide remote technical...


  • Lewisville, Texas, United States Zillion Technologies, Inc. Full time

    Job Summary: We are seeking a skilled IT Support Specialist to join our team at Zillion Technologies, Inc. as a Desktop Support Engineer. The successful candidate will provide technical support and service restoration for daily operations and project efforts in a complex, distributed computing environment.Key Responsibilities:Provide desktop support and...


  • Lewisville, Texas, United States Quest Diagnostics Full time

    Job SummaryWe are seeking a highly skilled Technical Laboratory Specialist to join our team at Quest Diagnostics. As a Technical Laboratory Specialist, you will be responsible for planning, coordinating, and evaluating all technical and operational activities in the laboratory.Key ResponsibilitiesCoordinate and document all competency testing, ensuring...


  • Lewisville, Texas, United States AnewHealth Full time

    Job Title: Technical Support AnalystAnewHealth is a leading pharmacy care management company that specializes in caring for people with complex, chronic needs. We enable better outcomes for patients and the healthcare organizations that support them.Job Summary:The Technical Support Analyst provides support and guidance to users experiencing technical issues...


  • Lewisville, Texas, United States Insight Global Full time

    We are seeking a skilled Tech Support Specialist to join our team at Insight Global. The successful candidate will be responsible for providing desktop support and service restoration for daily operations and projects in a complex, distributed computing environment.Key responsibilities include:Providing IT service support for PCs, MACs, software, hardware,...


  • Lewisville, Texas, United States HOYA Vision Care Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to provide comprehensive support for PC hardware and software, ensuring that all end-users have the tools and assistance they need to perform their tasks efficiently. This role requires strong technical skills, excellent communication abilities, and a customer-focused approach.Key...