Client Success Specialist

2 weeks ago

Chicago, Illinois, United States Tandem Full time
The Company
At Tandem, we are dedicated to enhancing access to precision healthcare solutions for diverse patient populations.

Our innovative software and service designs empower health systems to leverage genetic information effectively, advancing early detection and treatment of critical health issues.

Our state-of-the-art platform has demonstrated the ability to significantly increase the capacity for genetic counseling, boost genetic testing participation, and improve compliance with screening protocols.

With substantial funding raised to support our mission, we are backed by prominent investors committed to transforming healthcare.

Our team comprises passionate individuals who share a commitment to improving health outcomes for the patients we serve.

We are rapidly expanding our network of clinical partnerships across the nation, supported by a robust ecosystem of collaborators in the diagnostic and genomics sectors.

As we strive for rapid growth, we seek individuals who are equally dedicated to their roles at Tandem.

The Position

As a Customer Success Manager at Tandem, you will oversee and cultivate customer relationships throughout their journey with our solutions.

Our clientele includes hospitals and health systems that depend on our risk assessment software to enhance patient care.

In this capacity, you will ensure that clients are fully realizing the benefits of Tandem's offerings, fostering satisfaction, retention, and expansion.

You will also contribute significantly to the strategic design of customer success initiatives, ensuring our processes and programs are scalable, effective, and aligned with client needs.

Your role will involve engaging with both clinical and business leaders within healthcare organizations, understanding their unique challenges in the realm of health risk assessment and management.

Key Responsibilities
Client Relationship Management
Oversee the primary client relationship, typically involving leaders such as the Oncology Service Line Director or the Director of Cancer Services within Tandem accounts.
Act as the central coordinator, liaising with clinical, operational, technical, and marketing teams on behalf of the client.
Be accountable for delivering business value by collaborating with implementation managers, product specialists, and other team members assigned to client accounts.
Performance Reviews
Conduct regular performance reviews with key stakeholders in healthcare organizations to assess progress, address concerns, and align on future objectives.
Prepare comprehensive reports and presentations for these reviews, focusing on key metrics and areas for enhancement, particularly in health risk assessment.
Work with clients to create and monitor success plans that align with their strategic healthcare goals.
Program Development
Design and implement scalable customer success programs tailored to the diverse needs of our healthcare clients.
Create and refine customer journey maps, identifying critical engagement points to enhance the overall experience with Tandem's software.
Develop effective onboarding, training, and retention initiatives, ensuring alignment with customer success objectives in clinical settings.
Continuously evaluate and enhance the effectiveness of customer success programs, utilizing data and feedback for ongoing improvements.
Onboarding and Implementation
Collaborate closely with implementation managers to guide new clients through the onboarding process, ensuring seamless integration of Tandem's software into their clinical workflows.
Monitor client progress during onboarding, promptly addressing any issues or concerns.
Retention and Growth
Track client health and proactively mitigate risks to retention and satisfaction, especially in high-stakes healthcare environments.
Identify opportunities for upselling and cross-selling, working alongside the sales team to deliver additional value to clients.
Develop and implement strategies to enhance client adoption, satisfaction, and loyalty, focusing on long-term success in healthcare.
Data Analysis and Reporting
Analyze client data and usage trends to uncover insights, opportunities, and potential risks in health risk management.
Provide regular updates on client health, satisfaction, and success metrics to internal stakeholders.
Utilize data to inform decisions and strategies aimed at improving client outcomes.
Requirements
Bachelor's degree in Business, Healthcare Management, Genetics, or a related field.
3-5 years of experience in Customer Success, Account Management, or a similar role, preferably within the healthcare sector.
Proven experience in designing and executing customer success programs.
Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with clinical and business leaders in healthcare.
Experience conducting performance reviews and presenting to executive stakeholders.
Proactive and solution-oriented mindset with strong problem-solving abilities.
Ability to manage multiple priorities and clients in a dynamic environment.
Familiarity with tools such as HubSpot, Zendesk, and Jira is preferred.
Data-driven approach with the capability to analyze data and derive actionable insights.
The Ideal Candidate

We seek an individual who understands the nuances of executing as a Customer Success Manager and approaches their role with an entrepreneurial mindset, thriving on the success and growth of clients.

Previous experience as a Customer Success Manager or Account Manager in the healthcare field is highly desirable, along with a strong drive to exceed goals while providing an exceptional experience for clients and colleagues alike.

Benefits
Competitive compensation and benefits package (Health, Vision, Dental, HSA/FSA, EAP, 401-K)
Access to professional development and training opportunities.
A vibrant, high-energy culture with a team dedicated to making a positive impact in healthcare.
Commitment to building a diverse and inclusive workplace, welcoming individuals from various backgrounds and experiences.

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States FourKites, Inc. Full time

    At FourKites, we face intricate challenges that have significant real-world implications. Our platform supports customers in managing global supply chains that are not only efficient but also agile and sustainable, whether it involves medical supplies or groceries. Join a diverse team of inquisitive problem solvers who embrace differences, lead with empathy,...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States CS Recruiting Full time

    About the Role:As a Client Success Specialist, you will play a pivotal role in managing the auditing process, ensuring precision, automation, and ongoing enhancement to fulfill clients' key performance metrics.Key Responsibilities:Oversee daily auditing operations for clients.Proactively identify enhancements that can be made to internal applications to...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States Tandem Full time

    The CompanyAt Tandem, we are dedicated to enhancing the landscape of healthcare through innovative solutions that prioritize patient outcomes. Our advanced technology empowers healthcare providers to deliver personalized care, ensuring that patients receive the best possible support throughout their journey. We pride ourselves on our proven platform that...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States Choco Communications GmbH Full time

    To tackle one of the most significant challenges of our time, we need to attract the world's finest talent.Our mission is to transform the global food system into a sustainable model. Our innovative technology is already empowering thousands of restaurants, wholesalers, and producers across multiple countries to operate efficiently and without waste....

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States Sensirion Full time

    Role OverviewAs a Client Success Specialist at Sensirion, you will become a knowledgeable authority on our continuous monitoring solutions, providing exceptional support to our clientele across North America.Key Responsibilities- Utilize your engineering expertise to address challenges and facilitate the effective deployment of our solutions.- Collaborate...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States Cancer IQ Full time

    Job OverviewAbout the OrganizationCancerIQ is at the forefront of enhancing access to precision cancer prevention, early detection, and treatment across diverse patient demographics. Our innovative software and service designs empower healthcare systems to leverage genetic insights for proactive cancer management. Our advanced, scientifically-backed platform...

  • Client Success Specialist

    1 week ago

    Chicago, Illinois, United States Cancer IQ Full time

    Job OverviewAbout the OrganizationCancerIQ is at the forefront of enhancing access to precision cancer prevention, early detection, and treatment across diverse patient demographics. Our innovative software and tailored services empower healthcare systems to leverage genetic insights to proactively combat cancer on a large scale. Our cutting-edge,...

  • Client Success Specialist

    1 week ago

    Chicago, Illinois, United States Wolters Kluwer Full time

    Overview:We are on the lookout for enthusiastic Client Success Specialists to enhance our expanding teams nationwide. Wolters Kluwer stands as a premier provider of professional information, software solutions, and services across various sectors including legal, finance, and compliance.Role Summary:In this position, you will engage with and oversee daily...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States Riverside Insights Full time

    As a Client Success Specialist at Riverside Insights, your primary responsibility will be to cultivate robust relationships with our current clients, ensuring they are effectively utilizing our products and services. You will collaborate closely with the sales team to identify potential upselling opportunities and provide direct support to our key customers,...

  • Client Success Specialist

    1 week ago

    Chicago, Illinois, United States Scion Staffing Full time

    Position OverviewSalary: $98,000 to $134,000About Scion Staffing:Scion Staffing is at the forefront of transforming the hiring process, providing a modern platform that empowers hiring teams to efficiently search, interview, and onboard top talent for various roles without the need for traditional recruitment firms.This listing invites job seekers to...

  • Client Success Specialist

    1 week ago

    Chicago, Illinois, United States Scion Staffing Full time

    Position OverviewSalary: $98,000 to $134,000About Scion Staffing:Scion Staffing is transforming the recruitment industry with an innovative platform that empowers hiring teams to discover, interview, and onboard top talent for various roles, bypassing traditional recruitment methods.This posting invites job seekers to establish a profile on Scion Staffing, a...

  • Client Success Specialist

    1 week ago

    Chicago, Illinois, United States Scion Staffing Full time

    Job OverviewSalary: $98,000 to $134,000About Scion Staffing:Scion Staffing is transforming the hiring process with an innovative platform that allows hiring teams to efficiently search, interview, and onboard top talent for various roles, bypassing traditional recruitment methods.This listing invites job seekers to establish a profile on Scion Staffing - a...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States Eclaro Full time

    Customer Success Manager Job Number: Eclaro is currently seeking a Customer Success Manager for a data analytics firm. This is a direct hire opportunity with our client. Our client leverages product intelligence to equip their industry partners with wellness-centric data technology. If you are ready for a rewarding challenge, consider this opportunity....

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States Source Full time

    About UsAt Source, we empower leading greenhouse cultivators globally to enhance their operations and achieve greater success. Our MissionWe accomplish this by developing innovative software and AI-driven solutions that enable growers to optimize their daily operations with greater efficiency and effectiveness. Our VisionThrough our efforts, we are promoting...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States YCharts Full time

    Position: Customer Success AssociateLocation: Chicago, IL - Hybrid or Remote (EST, CST time zones)In Office Requirement: 1 day per week in officeAbout YCharts:At YCharts, we believe that creating and implementing an effective investment strategy should be accessible to everyone. The wealth management sector is undergoing significant transformation, and...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States BairesDev Full time

    Customer Success Executive at BairesDevBecome part of a prominent technology firm with over 15 years of expertise in delivering innovative solutions to leading corporations and startups in Silicon Valley. BairesDev boasts a diverse workforce of over 4,000 tech professionals who collaborate remotely on significant projects across the globe.In this position,...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States YCharts Full time

    Position: Customer Success AssociateLocation: Chicago, IL - Hybrid or Remote (EST, CST time zones)In Office Requirement: 1 day per week in officeAbout YCharts:At YCharts, we believe that crafting an effective investment strategy should be accessible to everyone, not just experts with extensive resources. The wealth management sector is undergoing significant...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States YCharts Full time

    Position: Customer Success AssociateLocation: Chicago, IL - Hybrid or Remote (EST, CST time zones)In Office Requirement: 1 day per week in officeThe Company:At YCharts, we believe that creating and implementing an effective investment strategy should be accessible to everyone. The wealth management sector is undergoing significant transformation, and...

  • Client Success Specialist

    2 weeks ago

    Chicago, Illinois, United States CCC Intelligent Solutions Full time

    Company Overview:CCC Intelligent Solutions is a premier technology organization dedicated to enhancing the insurance claims experience for millions. Our award-winning SaaS platform connects over 35,000 businesses, including insurance providers, repair shops, automotive manufacturers, parts suppliers, and financial institutions, to optimize the claims process...

  • Client Success Advocate

    2 weeks ago

    Chicago, Illinois, United States UPshow Full time

    About UPshow:UPshow is transforming the landscape of commercial entertainment by integrating exclusive high-quality sports and entertainment content with innovative marketing solutions. Our focus on premium offerings ensures that businesses can engage their customers in a meaningful way, turning screens into powerful tools for interaction and insight.Role...