Client Success Specialist

2 weeks ago


Chicago, Illinois, United States CCC Intelligent Solutions Full time

Company Overview:
CCC Intelligent Solutions is a premier technology organization dedicated to enhancing the insurance claims experience for millions. Our award-winning SaaS platform connects over 35,000 businesses, including insurance providers, repair shops, automotive manufacturers, parts suppliers, and financial institutions, to optimize the claims process from initiation to completion.

Innovation and Technology:
With our cutting-edge capabilities in AI, IoT, telematics, data analytics, and more, we continuously drive innovation across our platform, facilitating the digital transformation of the multi-trillion-dollar Property & Casualty insurance sector.

Mission Statement:
At CCC, our mission is to support individuals in maintaining their momentum during critical times. We believe that a diverse range of experiences and perspectives is essential in delivering a future filled with opportunities for our clients.

Role Overview:
The primary goal of the Customer Success Manager is to collaborate with the Group Vice President and Account Managers, as well as clients, to address operational and service management challenges related to the Account Group. This position also serves as a subject matter expert on CCC products, articulating their value propositions effectively.

Key Responsibilities:
- Assist Account Managers in fulfilling specific client requirements.
- Act as a liaison among Account Managers, Field Consultants, and the service organization to track and resolve open client issues.
- Follow up and ensure closure of issues with clients.
- Develop operational scorecards for each assigned account.
- Support the sales management process, including pipeline reporting and call report monitoring for designated accounts.
- Provide and review management reports with users and their management to offer insights.
- Monitor account service plans to mitigate issues and identify competitive threats.
- Analyze data, interpret results using statistical methods, and provide ongoing reports.
- Identify, analyze, and interpret trends or patterns in complex data sets.

Qualifications:
- A 4-year degree or equivalent work experience is required.
- A minimum of 3 years of service experience is preferred.
- Strong analytical skills to identify and interpret trends in complex data sets.
- Familiarity with tools such as Excel, PowerPoint, Tableau, or PowerBI is preferred.
- Excellent project management and coordination skills are essential.
- Knowledge of the insurance industry is preferred.

Employee Commitment:
CCC Intelligent Solutions fosters an inclusive culture that embraces diverse backgrounds and perspectives. Our team is guided by values of Integrity, Customer Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we empower our clients and each other to achieve new milestones.

Career Development:
CCC is dedicated to providing employees with opportunities for career advancement and skill enhancement. Team members have access to training and education reimbursement, along with competitive compensation and generous benefits, including health insurance, PTO, and 401K plans. Every team member plays a vital role in the company's success and has a voice in our operations.

Employee Engagement:
CCC consistently exceeds industry norms in employee engagement and job satisfaction ratings, highlighting the value we place on our workforce.



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