Client Success Specialist

1 week ago


Chicago, Illinois, United States Scion Staffing Full time
Position Overview

Salary: $98,000 to $134,000

About Scion Staffing:

Scion Staffing is at the forefront of transforming the hiring process, providing a modern platform that empowers hiring teams to efficiently search, interview, and onboard top talent for various roles without the need for traditional recruitment firms.

This listing invites job seekers to establish a profile on Scion Staffing, offering a fresh approach to job searching. Create your profile to be considered for opportunities on our platform.

Work Environment: Remote or Hybrid

Schedule: Options for Full-time and Part-time

Role Summary:

Elevate your career as a Customer Success Manager, where your interpersonal skills, client management abilities, and expertise in customer relations are not just appreciated – they are essential. We are looking for individuals who excel in nurturing client relationships, enhancing customer engagement and satisfaction, and delivering strategic support.

Key Responsibilities:

  • Proactive Client Engagement: Establish regular communication with clients to comprehend their needs, address concerns, and ensure satisfaction, actively cultivating robust relationships.
  • Account Oversight: Act as the main contact for designated clients, managing their accounts, tracking usage, and identifying opportunities for upselling or cross-selling.
  • Onboarding and Training Support: Assist clients through the onboarding journey, offering training on platform functionalities and best practices to maximize their experience and value.
  • Issue Management: Quickly respond to client inquiries and troubleshoot issues, working with internal teams to resolve technical or operational challenges to uphold client satisfaction.
  • Contract Renewal Oversight: Keep track of contract renewal schedules, proactively engaging with clients to secure renewals and negotiate terms, ensuring long-term partnerships and revenue retention.
  • Performance Evaluation and Reporting: Review client usage data and feedback to evaluate performance, identify trends, and generate insights for enhancing service delivery and client success.
  • Client Advocacy: Represent client needs and feedback within the organization, influencing product development and enhancements to better meet client requirements and preferences.
  • Continuous Improvement: Actively seek opportunities to refine client success processes and strategies, implementing enhancements to boost client satisfaction, retention, and loyalty.
  • Cross-Department Collaboration: Work with sales, marketing, product, and support teams to align strategies and ensure a seamless client experience across all interactions.
  • Performance Metrics Monitoring: Track and report on essential performance indicators (KPIs) related to client success, such as retention rates, client satisfaction scores, and lifetime value, to assess success and guide strategic decision-making.

Qualifications:

  • Client-Centric Approach: Prioritize client satisfaction and show a strong commitment to understanding and fulfilling client needs.
  • Relationship Development: Ability to cultivate and maintain strong relationships with clients, fostering trust and loyalty through effective communication and interpersonal skills.
  • Analytical Problem-Solving: Skilled in identifying issues, analyzing root causes, and implementing effective solutions to enhance client experiences.
  • Strategic Insight: Capable of strategic thinking to anticipate client needs, identify improvement opportunities, and develop proactive plans to drive client success.
  • Flexibility: Ability to quickly adapt to changing priorities, client requirements, and organizational dynamics in a fast-paced environment.
  • Results-Oriented: Proven track record of achieving and surpassing key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth.
  • Experience in Client Success: Previous experience in a client success, account management, or related role is advantageous but not mandatory.

Benefits:

  • Comprehensive Healthcare Package: Access a robust healthcare plan, including Minimum Essential Coverage (MEC) and Most Valuable Plan (MVP) health plans, along with dental, vision, life insurance, Accidental Death & Dismemberment (AD&D) coverage, and 401(k) options. Choose from convenient weekly or monthly plan options to fit your needs.
  • Flexible Work Arrangements: Enjoy the flexibility of working in an environment that suits you best, with options for remote, hybrid, or onsite positions. Tailor your career path with either part-time or full-time engagements.

Scion Staffing is an equal opportunity employer and service provider, committed to diversity, equity, and inclusion in our hiring practices.



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