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Client Success Specialist
2 months ago
Salary: $98,000 to $134,000
About Scion Staffing:
Scion Staffing is transforming the recruitment industry with an innovative platform that empowers hiring teams to discover, interview, and onboard top talent for various roles, bypassing traditional recruitment methods.
This posting invites job seekers to establish a profile on Scion Staffing, a modern approach to job searching. Create your profile to be considered for opportunities on our platform.
Worksite: Remote or Hybrid
Schedule: Options for Full-time and Part-time
Position Summary:
Elevate your career as a Customer Success Manager, where your interpersonal skills, client management expertise, and customer relationship abilities are not just appreciated – they are essential. We are looking for individuals who excel in nurturing client relationships, enhancing customer engagement and satisfaction, and delivering strategic support.
Key Responsibilities:
- Proactive Client Engagement: Maintain regular communication with clients to comprehend their needs, resolve issues, and ensure satisfaction, actively cultivating strong relationships.
- Account Oversight: Act as the main contact for designated clients, overseeing their accounts, tracking usage, and identifying opportunities for upselling or cross-selling.
- Onboarding and Training: Assist clients during the onboarding phase, offering training on platform functionalities and best practices to maximize their experience.
- Issue Management: Quickly address client inquiries and troubleshoot challenges, collaborating with internal teams to resolve technical or operational issues to uphold client satisfaction.
- Contract Renewal Oversight: Keep track of contract renewal schedules, proactively engaging with clients to secure renewals and negotiate terms, ensuring long-term partnerships and revenue retention.
- Performance Evaluation and Reporting: Review client usage data and feedback to evaluate performance, identify trends, and generate insights for enhancing service delivery and client success.
- Client Advocacy: Represent client needs and feedback within the organization, influencing product development and enhancements to better meet client requirements.
- Continuous Improvement: Seek opportunities to refine client success processes and strategies, implementing enhancements to boost client satisfaction, retention, and loyalty.
- Cross-Department Collaboration: Work alongside sales, marketing, product, and support teams to align strategies and ensure a seamless client experience across all interactions.
- Performance Metrics Monitoring: Track and report on essential performance indicators (KPIs) related to client success, such as retention rates and satisfaction scores, to assess success and guide strategic decisions.
Qualifications:
- Client-Centric Approach: Prioritize client satisfaction and demonstrate a strong commitment to understanding and addressing client needs.
- Relationship Development: Ability to cultivate and sustain strong relationships with clients, fostering trust and loyalty through effective communication and interpersonal skills.
- Analytical Problem-Solving: Skilled in identifying challenges, analyzing root causes, and implementing effective solutions to enhance the client experience.
- Strategic Insight: Capable of thinking strategically to anticipate client needs, identify improvement opportunities, and develop proactive plans to drive client success.
- Flexibility: Ability to quickly adapt to shifting priorities, client demands, and organizational changes in a dynamic environment.
- Results-Oriented: Proven track record of achieving and surpassing key performance indicators (KPIs) related to client satisfaction and retention.
- Experience in Client Success: Previous experience in a client success, account management, or similar role is advantageous but not mandatory.
Benefits:
- Comprehensive Healthcare Coverage: Access a robust healthcare package, including various health plans, dental, vision, life insurance, and 401(k) options.
- Flexible Work Arrangements: Enjoy the freedom of working in an environment that suits you best, with options for remote, hybrid, or onsite roles.
Equal Opportunity Employer:
Scion Staffing is an equal opportunity employer and service provider, committed to diversity and inclusion in the workplace.
