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Client Success Specialist

2 months ago

Chicago, Illinois, United States Scion Staffing Full time
Job Overview

Salary: $98,000 to $134,000

About Scion Staffing:

Scion Staffing is transforming the hiring process with an innovative platform that allows hiring teams to efficiently search, interview, and onboard top talent for various roles, bypassing traditional recruitment methods.

This listing invites job seekers to establish a profile on Scion Staffing - a modern approach to job searching. Create your profile to be considered for inclusion on our platform.

Work Environment: Remote or Hybrid

Schedule: Options for Full-time and Part-time

Position Summary:

Elevate your career as a Customer Success Manager, where your interpersonal skills, client management abilities, and customer relationship expertise are not just appreciated – they are essential. We are looking for individuals who excel in nurturing client relationships, enhancing customer engagement and satisfaction, and delivering strategic support.

Key Responsibilities:

  • Proactive Client Engagement: Maintain regular communication with clients to comprehend their needs, address issues, and ensure satisfaction, fostering robust relationships.
  • Account Oversight: Act as the main contact for designated clients, managing their accounts, tracking usage, and identifying upselling or cross-selling opportunities.
  • Onboarding and Training Support: Assist clients through the onboarding journey, offering training on platform functionalities and best practices to maximize value.
  • Issue Management: Quickly address client inquiries and resolve issues, working with internal teams to tackle technical or operational challenges to uphold client satisfaction.
  • Contract Renewal Oversight: Keep track of contract renewal dates, proactively engaging clients to secure renewals and negotiate terms, ensuring enduring partnerships and revenue retention.
  • Performance Review and Reporting: Evaluate client usage data and feedback to assess performance, identify trends, and generate insights for enhancing service delivery and client success.
  • Client Advocacy: Represent client needs and feedback within the organization, influencing product development and enhancements to better meet client expectations.
  • Continuous Process Improvement: Seek opportunities to refine client success processes and strategies, implementing enhancements to boost client satisfaction, retention, and loyalty.
  • Cross-Department Collaboration: Work with sales, marketing, product, and support teams to align strategies and ensure a seamless client experience across all interactions.
  • Performance Metrics Monitoring: Track and report on essential performance indicators (KPIs) related to client success, such as retention rates, satisfaction scores, and lifetime value, to evaluate success and guide strategic decisions.

Qualifications:

  • Client-Centric Approach: Emphasize client satisfaction and demonstrate a strong commitment to understanding and fulfilling client needs.
  • Relationship Development: Ability to cultivate and sustain strong relationships with clients, fostering trust and loyalty through effective communication and interpersonal skills.
  • Analytical Problem-Solving: Skilled in identifying challenges, analyzing root causes, and implementing effective solutions to enhance client experiences.
  • Strategic Insight: Capable of strategic thinking to anticipate client needs, identify improvement opportunities, and create proactive plans to drive client success.
  • Flexibility: Ability to swiftly adapt to changing priorities, client demands, and organizational dynamics in a fast-paced environment.
  • Results-Oriented: Proven track record of achieving and surpassing key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth.
  • Experience in Client Success: Previous experience in a client success, account management, or related role is advantageous but not mandatory.

Benefits:

  • Comprehensive Healthcare Coverage: Access a robust healthcare package, including Minimum Essential Coverage (MEC) and Most Valuable Plan (MVP) health plans, along with dental, vision, life insurance, and 401(k) options.
  • Flexible Work Arrangements: Enjoy the freedom of working in an environment that suits you best, with options for remote, hybrid, or onsite roles, and the ability to choose between part-time or full-time engagements.

Next Steps:

To ensure prompt consideration and position yourself as a top candidate on the Scion Staffing platform, we encourage you to sign up now and create your candidate profile. Embrace the future of hiring and explore opportunities that align with your career aspirations.

Scion Staffing is an equal opportunity employer and service provider, committed to diversity, equity, and inclusion in our hiring practices.